Alicia Colon
3309 Seymour Avenue, Bronx
Summary
Dynamic professional with a proven track record in customer service and cash handling, demonstrated at Popeyes Louisiana Kitchen. Excelled in team collaboration and customer assistance, enhancing guest experiences and operational efficiency. Skilled in using POS systems and known for exceptional work ethic and integrity. Achieved high accuracy levels in transactions, embodying professionalism and courtesy.
Overview
11
11
years of professional experience
Work History
Cashier
Popeyes Louisana Kitchen
04.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Concierge
Kent Service
02.2020 - 03.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Server
Shiro Japan
02.2014 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product knowledge
Languages
English
Timeline
Cashier
Popeyes Louisana Kitchen
04.2021 - Current
Concierge
Kent Service
02.2020 - 03.2021
Server
Shiro Japan
02.2014 - 01.2019