Alicia Darby
Evansville,IN
Summary
Proven leader in customer service and cash handling, adept at fostering repeat business and enhancing team efficiency. At Burger King, I spearheaded initiatives that significantly improved transaction accuracy and customer satisfaction. My expertise in coaching and workflow coordination, combined with a positive attitude, drives superior results in fast-paced retail environments.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Burger King
01.2024 - Current
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
G.D. Ritzy's
10.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Houchens IGA
12.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Arts - Libral Arts
Ivy Tech Community College
Evansville, IN05.2025
High School Diploma -
Central High School
Evansville, IN05.2024
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Adaptability and Dependability
- Coaching and Mentoring
- Workflow Coordination
- New Hire Training
- Money Handling
Timeline
Cashier Team Lead
Burger King
01.2024 - Current
Cashier
G.D. Ritzy's
10.2023 - 12.2023
Cashier
Houchens IGA
12.2022 - 09.2023
Associate of Arts - Libral Arts
Ivy Tech Community College
High School Diploma -
Central High School