Alicia DeVone
Bronx,NY
Summary
Multi-faceted Inventory Management Analyst managing multiple priorities with a positive attitude. Proactive and dependable leader offering 3 years of experience in supply chain, however offering over 23 years of experience in the cable industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvement. Positively impacting overall morale and productivity. I'm recognized for powerful communication skills, a team player, leader, working independently, handling high-pressure situations in a professional and effective manner.
Overview
23
23
years of professional experience
Work History
INVENTORY MANAGEMENT ANALYST
Altice USA
02.2021 - Current
- Maintain accurate documentation of processes for reliable reference.
- Support senior company leaders by delivering reports outlining performance to drive process improvements.
- Participate in team projects, demonstrating ability to work collaboratively and effectively.
- Gain strong leadership skills by managing multiple projects from start to finish.
- Apply effective time management techniques to meet tight deadlines.
- Identify issues, analyze information, and provide solutions to problems.
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provide direction, support, and training to warehouse logistic personnel.
- Made suggestions to automate some daily responsibilities that has improved efficiency by ~50%.
- Monitor CPE Cycle Count as well as conduct biweekly meetings.
- Utilize data analytics to identify and resolve items needing to be replaced and to reduce aging lines.
Fleet Administrator
Altice Technical Services
02.2016 - 02.2021
- Negotiated pricing with suppliers and vendors.
- Compiled monthly fleet KPI reporting.
- Oversaw Network Monitoring Systems Project in New York City that included installation of Telematics and backup cameras for over 500+ vehicles.
- Managed Permanent Fleet Registration (PFR) Program as well as handled getting ARI Fleet Management team on-board with program.
- Managed maintenance, sales, and rebranding for over 500 vehicles in Bronx and Brooklyn Fleet for 1 year while Manager was on leave.
- Provided direction to departmental heads to help regulate and control their budgeting requirements.
- Streamlined and monitored fuel purchases with assistance of fuel cards for all vehicles and drivers.
- Compiled monthly fleet KPI reporting.
- Trained fleet staff on various reports.
- Suggested actionable improvements to increase efficiency and reduce expenses.
Fleet Sr. Coordinator
Cablevision Systems of NY
01.2013 - 02.2016
- Assisted the Manager with overseeing maintenance of over 350 vehicles in Bronx Fleet.
- Created spreadsheets that were occupied by Field Service and OSP technicians for Management team.
- Ordered new and replacement gas cards.
- Handled all paperwork for vehicle assignments and driver only changes.
- Worked closely with Safety Managers to ensure safe operating vehicles for drivers and assisted with accident investigations.
- Handled all fleet related vendor invoices.
- Attended vendor meetings and took minutes for Butler meetings.
- Attended management meetings when Fleet Manager was not available.
- Managed department of three (3) mechanics while manager was on leave for extensive periods of time on numerous occasions.
- Maintained vehicle accident logs, as well as forwarded any information to insurance companies and auto repair shops regarding vehicles.
- Utilized Faster system to research vehicles and to enter vendor invoices.
- Effectively handled all office operations including and not limited to PAC's, T&E's, Uploads, Butler PO's, Butler Invoicing, and Parking Tickets for all New York City vehicles.
- Entered data, generated reports, and produced tracking documents.
Sr. Regional Dispatcher
Cablevision Systems of NY
08.2008 - 01.2013
- Resolved complex customer queries and concerns.
- Created schedules for 80 technicians.
- Managed calls that have been escalated due to issues with services and appointments.
- Offered guidance to customers on resolving technical problems to ensure service reliability and customer satisfaction.
- Provided support to 80 technicians daily using Cable Data and KDB.
- Managed a special project with 12 technicians to ensure integrity of our cable system.
- Analyzed customer feedback and provided solutions to improve customer service.
Executive assistant
Cablevision Systems of NY
10.2002 - 08.2008
- Assisted the Director in coordinating departmental procedures.
- Created and populated spreadsheets that were utilized as reporting tools.
- Created and populated departmental budget spreadsheets.
- Worked with management team to ensure financial budgetary constraints are met.
- Effectively handled all office operations including and not limited to: PAF's, T&E's, Accruals, PAC's, and Oracle Requisitions.
- Handled extensive business travel arrangements for the entire management staff.
- Utilized Access Database to generated cases and to send letters to residents found illegally connected to our cable lines.
- Assisted in preparing quarterly budget forecast.
- Provided support to Investigative team in coordination with their prosecution and investigational efforts.
- Assisted with training of E-Time throughout New York, New Jersey and Connecticut.
- Created and maintained scheduling for managers (6), coordinators (9), and investigators (3).
- Assisted the Director with interviewing for various positions.
- Created cross-training program within department.
- Coordinated breakfast and lunches for departmental meetings at Madison Square Garden from 10 - 162 people.
Sr. Training Coordinator
Cablevision Systems of NY
08.2001 - 10.2002
- .Provided information to Training Director to ensure efficient and productive operation of Network Management Training.
- Utilized PeopleSoft reports to produce daily, weekly and monthly training reports.
- Created files from Roxio and MS Word to publish training manuals.
- Tracked and reported completion of courses.
- Produced reports for the Director when necessary.
- Effectively handled all office operations including and not limited to: PAC's, T&E's, Oracle Requisitions, and Accruals.
- Maintained Educational Reimbursement program for New York, New Jersey, Connecticut, MSG, and Radio City employees.
- Purchased and ordered supplies as needed for Network Management training sessions.
- Organized and maintained all training rooms.
- Responsible for keeping office supplies as needed in stock for departmental usage.
- Created and maintain schedules for six (6) Trainers, three (3) Manager Trainers, and one (1) Director.
- Analyzed and evaluated training effectiveness.
Education
Associate of Applied Science -
Bronx Community College
Bronx, NYRegents Diploma -
DeWitt Clinton H.S.
Bronx, NY06.1995
Skills
- Expert in all of Microsoft Office with focus in Excel and PowerPoint
- Outlook 2013
- Faster
- OBIEE
- Material Request System (MARS)
- Oracle R12
- PeopleSoft
- KDB
- Windows 95 – 2013
- CableData
Timeline
INVENTORY MANAGEMENT ANALYST
Altice USA
02.2021 - Current
Fleet Administrator
Altice Technical Services
02.2016 - 02.2021
Fleet Sr. Coordinator
Cablevision Systems of NY
01.2013 - 02.2016
Sr. Regional Dispatcher
Cablevision Systems of NY
08.2008 - 01.2013
Executive assistant
Cablevision Systems of NY
10.2002 - 08.2008
Sr. Training Coordinator
Cablevision Systems of NY
08.2001 - 10.2002
Associate of Applied Science -
Bronx Community College
Regents Diploma -
DeWitt Clinton H.S.
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