Alicia Dorsey
Carrollton,TX
Summary
Hardworking and organized employee with desire to take on new challenges. Outgoing and friendly with a strong work ethic and a drive to succeed. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to adding to the success of any company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Southwest Airlines Federal Credit Union
Dallas, TX
08.2020 - 05.2023
- Originated and Processed First Mortgage Purchases and Refinances.
- Analyzed financial data obtained from customers including income, assets and liabilities and credit history to determine loan eligibility.
- Ordered appropriate outside services such as: Flood Determinations, Title Reports, Appraisals, Desktop Underwriter, and Credit Reports.
- Approved or denied loan applications and explained reasoning behind decisions.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
Senior Loan Officer
Southwest Airlines Federal Credit Union
Dallas, TX
01.2008 - 08.2020
- Assisted customers with all aspects of their credit union banking needs. Including but not limited to: opening/closing checking and savings accounts, debit/credit cards, IRA's, money market, and term share certificates, account maintenance and changes, direct deposit.
- Reviewed consumer loan requests: Approved, closed, and/or denied loans within specified limits.
- Identified cross-sell opportunities with existing customers.
- Helped customers with financial planning, debt consolidation and counseling.
Support Services Specialist
Southwest Airlines Federal Credit Union
Dallas, TX
10.2007 - 01.2008
- Performed a variety of administrative and clerical duties including: loan application tracking, loan write-ups, check and debit card orders, signature verifications, distributing mail and faxes, wire requests, closed accounts, address changes, verification of deposits, account changes, and disbursed consumer loans.
Education
Associate of Applied Science - Health Information Technology
National Park College
Hot Springs, ARSkills
- Customer Service
- Computer Skills
- Attention to Detail
- Adaptive Team Player
- Product Knowledge
- Positive and Professional
- Service Upselling
- Excellent Written and Verbal Communication Skills
Accomplishments
- Employee of the Month: 6 times
- Top Loan Producer for Mortgage Lending: closed an average of 10-15 mortgage loans per month totaling approximately $2.5 million.
- Top Loan Producer for Consumer Lending: closed 30-40 consumers loans per month totaling approximately $500k - $1 million.
Certification
- Active NMLS Registered
- Notary Public for the State of Texas
Software Skills
- Microsoft Office, Teams, MortgageBot, FICS MS, Datasafe, Fannie Mae
Timeline
Mortgage Loan Officer
Southwest Airlines Federal Credit Union
08.2020 - 05.2023
Senior Loan Officer
Southwest Airlines Federal Credit Union
01.2008 - 08.2020
Support Services Specialist
Southwest Airlines Federal Credit Union
10.2007 - 01.2008
Associate of Applied Science - Health Information Technology
National Park College
- Active NMLS Registered
- Notary Public for the State of Texas
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