Alicia Duran
Houston,TX
Summary
Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting guests, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
22
22
years of professional experience
Work History
Office Administrator
Pappas Restaurants Inc.
09.2021 - Current
- Interacted with guests by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting guests.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Completed bi-weekly payroll for [Number] employees
Waitress
Pappas Seafood House
08.2001 - 09.2008
- Remained calm and poised when dealing with difficult guests or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained guests satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete guest satisfaction and workforce effectiveness.
Education
Associate of Arts - Business Administration
San Jacinto College District
Pasadena, TX05.2011
Skills
- Administrative Support
- Payroll Administration
- Expense Reporting
- Billing Oversight
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Administrator
Pappas Restaurants Inc.
09.2021 - Current
Waitress
Pappas Seafood House
08.2001 - 09.2008
Associate of Arts - Business Administration
San Jacinto College District