ALICIA FILER
OAKLAND,USA
Summary
Administrator with 8+ years of experience in managing operations and fostering strong resident and client relationships. Expertise in schedule and time management, data entry, and client relations, ensuring seamless communication and high community standards. Passionate about enhancing resident experiences through collaborative problem-solving and efficient administrative support.
Overview
8
8
years of professional experience
Work History
Front Desk & Hospitality Administrator
Seabreeze Management
San Francisco, CA
01.2022 - 10.2025
- Managed front desk operations, fostering strong resident relationships, coordinating daily schedules, and ensuring seamless communication across departments.
- Served as the primary point of contact for residents and guests, delivering a welcoming experience while efficiently handling inquiries, package management, and mail distribution.
- Performed routine security checks, maintained detailed visitor logs, and promptly addressed resident concerns to uphold a safe and well-maintained living environment.
- Provided expert guidance on building amenities, local services, and community resources to enhance the resident experience.
- Executed front desk administrative tasks, including phone correspondence, message handling, and resident communications, ensuring smooth daily operations.
- Collaborated with housekeeping and maintenance teams to resolve resident concerns quickly, improving satisfaction and maintaining high community standards.
- Monitored communal spaces, reported maintenance needs, and supported operational efficiency by maintaining accurate records and compliance with building policies.
Banking Operations Specialist
BC Forward-Bank of America
06.2020 - 12.2021
- Assisted with tax resubmissions and payment processing, ensuring accurate and timely updates to customer accounts.
- Reviewed and verified payments received through lockbox services, ensuring proper allocation to customer accounts and resolving discrepancies as needed.
- Updated and documented customer demographic and financial information in the database, ensuring accuracy and compliance with privacy regulations.
- Processed and recorded incoming checks, ACH payments, and other remittances, maintaining organized records for audit purposes.
- Coordinated with internal teams to resolve payment-related issues, such as incorrect payments or missing account information.
- Ensured the proper disposal of customer-sensitive information, adhering to company policies and industry regulations to protect data security.
- Generated and maintained reports on payment transactions and customer account status, assisting management with reconciliations and audits.
Medical Data Entry Administrator
Josephine’s Personnel Service
San Francisco, CA
11.2017 - 06.2020
- Input and updated patient records, medical histories, and treatment details in electronic health record (EHR) systems, ensuring compliance with HIPAA regulations.
- Reviewed and verified medical documents, insurance information, and physician notes for completeness, consistency, and accuracy.
- Processed billing and coding information, ensuring accurate entry of CPT, ICD-10, and HCPCS codes to facilitate smooth claims processing.
- Maintained confidentiality and data security protocols to protect patient information and ensure compliance with healthcare regulations.
- Collaborated with healthcare providers, billing departments, and administrative staff to resolve discrepancies and ensure seamless data flow.
- Performed routine audits of entered data to identify errors, inconsistencies, or missing information, taking corrective actions as needed.
- Managed high volumes of patient data efficiently, prioritizing tasks to meet deadlines and maintain operational accuracy.
Education
Medical Assistant - undefined
Trinity Business College
06.1997
Skills
- Schedule and Time Management
- Data Entry
- Conflict Resolution
- Critical Thinking and Problem Solving
- Client Relations
- Regulatory Compliance
- Risk Assessment
- Record Keeping
- Process Documentation
- Interpersonal Skills
- Compliance Auditing
- Security Protocols
- Data Management
- Regulatory Knowledge
- Presenting Information
Timeline
Front Desk & Hospitality Administrator
Seabreeze Management
01.2022 - 10.2025
Banking Operations Specialist
BC Forward-Bank of America
06.2020 - 12.2021
Medical Data Entry Administrator
Josephine’s Personnel Service
11.2017 - 06.2020
Medical Assistant - undefined
Trinity Business College