Alicia Freyholtz
Gas City,IN
Summary
Efficient Accounts Receivable Specialist offering 1 years of experience in accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Specialist
Dreyer's Grand Ice Cream
Fort Wayne, IN
09.2022 - Current
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Handled day-to-day accounting processes to drive financial accuracy.
- Receiving and recording of customers payments received from multiple lockboxes, EFT's, ACH, and checks.
- Identifying customers remittance and posting payments to the correct account by invoice.
- Creating short payments and deductions on customers accounts as directed by customers remittance advice.
- Researching all unapplied cash on account.
- Proficient in JD Edwards that also includes Bank Cash Management.
Senior Collections Specialist
Sweetwater Sound
Fort Wayne, IN
06.2020 - 09.2022
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Used probing techniques to determine debtors' reasons for delinquency.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Collections Supervisor
Navient
Muncie, IN
11.2013 - 06.2020
- Prepared and delivered performance reviews of [Number] collections agents to support continuous improvement of department.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Investigated and reviewed credit risks and collections.
- Identified needs and provided training to clarify expectations of collections agents.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Documented conversations with consumers and research into accounts.
Collections Specialist
Navient
Muncie, IN
11.2013 - 06.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
Education
High School Diploma -
Highland High School
Anderson, IN06.1999
Skills
- Aging Reports Analysis
- Accurate Payment Posting
- Payment Management
- Audit Procedures
- Credit and Collections
- Cash Application
- Investigative Research
- Department Oversight
- Collections
- Research and Due Diligence
- Accounts Receivable
- Relationship Building
- Process Improvements
- Account Reconciliation
- Payment Posting
- Customer Service Support
Timeline
Accounts Receivable Specialist
Dreyer's Grand Ice Cream
09.2022 - Current
Senior Collections Specialist
Sweetwater Sound
06.2020 - 09.2022
Collections Supervisor
Navient
11.2013 - 06.2020
Collections Specialist
Navient
11.2013 - 06.2020
High School Diploma -
Highland High School