Alicia Galles
Soldotna,AK
Summary
Dynamic customer service professional with proven expertise at Walgreens, excelling in problem resolution and team collaboration. Recognized for enhancing customer satisfaction and driving sales through effective product knowledge and engaging service. Skilled in managing refunds and exchanges while maintaining a positive atmosphere, ensuring a memorable shopping experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
Soldotna, AK
11.2024 - Current
- Assisted customers with product inquiries and problem resolution to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales tracking.
- Maintained store organization and cleanliness to create a welcoming shopping environment for customers.
- Educated customers on promotions and loyalty programs to drive engagement and repeat business.
- Monitored product displays for compliance with company standards, ensuring an appealing presentation to maximize sales potential.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
Sales Associate
CBC Rental and Supply
Sterling, AK
07.2024 - 11.2024
- Collaborated with team members to achieve sales targets and promote teamwork.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Barista Trainee
Browns Grounds
Sterling, AK
05.2024 - 07.2024
- Prepared high-quality espresso beverages following standardized recipes and procedures.
- Operated coffee brewing equipment, ensuring proper cleaning and maintenance protocols were followed.
- Assisted in maintaining inventory levels of coffee beans and supplies for efficient service.
- Delivered exceptional customer service by engaging with patrons and addressing their beverage preferences.
- Participated in training sessions to improve barista skills and product knowledge effectively.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Soldotna Highschool
Soldotna, AK05-2026
Skills
- Customer service
- Problem resolution
- Team collaboration
- Product knowledge
- Guest services
- Refunds and exchanges
- Sales expertise
- Understanding customer needs
- Product and service solutions
- Stock replenishment
Accomplishments
- Balance work, cheer, and school
- Babysitter
- House - sitter
- Cleaner / Housekeeper
Languages
English
Full Professional
Timeline
Customer Service Associate
Walgreens
11.2024 - Current
Sales Associate
CBC Rental and Supply
07.2024 - 11.2024
Barista Trainee
Browns Grounds
05.2024 - 07.2024
Soldotna Highschool