Alicia Garza
San Antonio,TX
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Manager
Charley's
San Antonio
05.2015 - 06.2016
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Pizza Hut
San Antonio, TX
01.2013 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Answered customers' questions, recommended items, and recorded order information.
Sales Associate
Dollar Tree
San Antonio, Tx
10.2012 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
Crew Member
Dairy Queen
11.2010 - 05.2011
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Prepared products following restaurant, health, and safety standards and procedures.
- Completed milkshakes and ice cream desserts for customers.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
High School Diploma -
Alamo Heights
San Antonio, TxSkills
- Team Leadership
- Time Management
- Microsoft Word, Excel, Photoshop
- Verbal and written communication
- Staff Training and Development
- Sales Techniques
- Schedule Preparation
- Product Management
- Teamwork and Collaboration
- Customer Service
Languages
Spanish
Limited Working
Timeline
Manager
Charley's
05.2015 - 06.2016
Server
Pizza Hut
01.2013 - 05.2015
Sales Associate
Dollar Tree
10.2012 - 01.2013
Crew Member
Dairy Queen
11.2010 - 05.2011
High School Diploma -
Alamo Heights