Alicia Gavina
South Chicago Heights,IL
Summary
I have over 10 years of experience in the food service industry, including time spent in a management role where I developed strong leadership and organizational skills. I’m known for being reliable, responsible, and able to handle fast-paced environments with confidence. I’m also a strong communicator who works well with both team members and customers, ensuring a positive and efficient experience for everyone.
Overview
8
8
years of professional experience
Work History
Food Service Manager
McDonald's Restaurant
Schererville, IN
02.2022 - Current
- Monitored quality control measures to maintain high standards in food presentation and taste.
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Observed staff confirm safety and quality standards.
- Accurately monitored inventory levels in order to accurately order supplies.
- Practiced safe work habits and encouraged staff to do same.
Food Service Manager
McDonald's Restaurant
Chicago Heights, IL
03.2020 - 02.2022
- Monitored inventory levels, placing orders to maintain stock and reduce waste.
- Supervised daily food service operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on proper food handling procedures and customer service standards.
- Developed and implemented effective inventory management processes to reduce waste.
Food Service Manager
McDonald's Restaurant
Matteson, IL
05.2018 - 03.2020
- Managed daily operations to ensure efficient food preparation and service delivery.
- Trained and supervised staff on food safety protocols and customer service standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
Education
Complejo El Buen Consejo
Yuriria, Guanajuato, MexicoSkills
- Food storage
- Staff leadership
- Customer service
- Portion control
- Cross-training staff
- Food presentation
- Quality control
- Food preparation
- Cost control
- Equipment management
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Food Service Manager
McDonald's Restaurant
02.2022 - Current
Food Service Manager
McDonald's Restaurant
03.2020 - 02.2022
Food Service Manager
McDonald's Restaurant
05.2018 - 03.2020
Complejo El Buen Consejo