Alicia Greenway
Tuttle,OK
Summary
Detail-oriented surgery scheduler well-versed in coding and electronic records management systems. Adept at coordinating documentation, supplies and equipment. Seeking a change in my working experience where resourcefulness, adaptability, hard work, and customer service is valuable.
Overview
8
8
years of professional experience
Work History
Surgery Scheduling Coordinator
Greenway Surgical Clinic
Elk City, Oklahoma
01.2021 - 11.2023
- Prepared all insurance requirements for surgery in a timely manner.
- Maintained multiple surgical schedules for Greenway Surgical Clinic in Oklahoma and Texas.
- Worked closely with many other hospitals and OR managers.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
- Scheduled follow-up appointments according to post-operative protocols.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
Office Manager and Clinic Nurse
Greenway Surgical Clinic
Elk City , Oklahoma
01.2016 - 11.2023
- Supervised staff members, organized schedules and delegated tasks.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Responded to customer inquiries via phone or email in a professional manner.
- Developed and implemented office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained filing system for records, correspondence and other documents.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
Education
Associate of Applied Science - Nursing
OCCC
Oklahoma City, OK12-2014
Skills
- Calendar Management
- HIPAA Compliance
- Insurance Verification
- Scheduling expertise
- Office workflow support
- Payment Collection
- Verifying insurance
- Schedule Coordination
- Maintaining confidentiality
- Educating patients
- Patient Relations
- Copay collecting
- Pre-authorization management
- Insurance pre-certifications
- Office Administration
- Referral Verification
- Patient Scheduling
- Medical Coding
- Problem-Solving
- Flexible Schedule
- Analytical Thinking
- Interpersonal Skills
- Time management abilities
Affiliations
- Recently moved to the area and seeking a change in employment. I enjoy working hard, spending time with my family, my dogs and church. I have a passion for the underserved community and enjoy volunteering my time with multiple agencies.
Timeline
Surgery Scheduling Coordinator
Greenway Surgical Clinic
01.2021 - 11.2023
Office Manager and Clinic Nurse
Greenway Surgical Clinic
01.2016 - 11.2023
Associate of Applied Science - Nursing
OCCC
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