ALICIA HANEY
BERKELEY
Summary
Human Resource professional with over a decade of experience in compliance management, payroll, and employee relations, supported by a Master’s in Human Resource Management. Demonstrates strong skills in data analysis and strategic planning, effectively building teams and fostering positive workplace cultures. Aims to leverage expertise in talent acquisition and organizational development to enhance service delivery and support organizational goals.
Overview
6
6
years of professional experience
Work History
Case Manager
Salvation Army
11.2019 - Current
- Managed client cases, improving outcomes through tailored support and resource coordination.
- Facilitated 150+ client assessments, enhancing service delivery and client satisfaction.
- Developed individualized plans, addressing client needs and achieving measurable progress.
- Collaborated with multidisciplinary teams, ensuring comprehensive care and support.
- Analyzed client data to identify trends, optimizing service strategies and interventions.
- Streamlined case management processes, leading to noticeable improvements in client follow-up and service delivery.
- Conducted thorough assessments of client needs, ensuring tailored interventions that significantly improved client outcomes.
- Coordinated with community resources, effectively bridging gaps in service and enhancing client access to essential support.
- Implemented data-driven strategies to identify client trends, optimizing service plans and increasing overall program effectiveness.
- Led comprehensive assessments to identify client needs, resulting in tailored interventions that significantly enhanced service delivery.
- Analyzed client data to uncover trends, enabling informed adjustments to service strategies and marked improvements in client outcomes.
- Coordinated with community organizations to bridge service gaps, enhancing client access to essential resources and support.
- Fostered strong relationships with clients, ensuring a supportive environment that empowered them to achieve their personal goals.
- HR Director
Staffing Specialist
Servefed
09.2024 - 12.2024
- Resolved scheduling conflicts for travel nurses, enhancing team efficiency and satisfaction.
- Streamlined schedule adjustments, ensuring timely and accurate updates.
- Collaborated with nursing staff to address and solve scheduling challenges.
- Facilitated seamless communication between nurses and management for optimal scheduling.
- Improved scheduling accuracy and nurse satisfaction through effective problem-solving.
- Cultivated strong relationships with candidates, ensuring a positive experience that enhanced employer branding and candidate engagement.
- Streamlined the recruitment process by implementing a new tracking system, resulting in reduced hiring time and improved candidate quality.
- Developed targeted outreach strategies to attract diverse talent, leading to a noticeable increase in applicant diversity and inclusion.
Education
Bachelors in Science - Human Services
Southern New Hampshire University
New Hampshire04.2021
MA - Human Resource Management
Southern New Hampshire University
New Hampshire07.2025
Organization in Leadership
Southern New Hampshire University
New Hampshire08.2025
Skills
- Performance Management
- Talent Acquisition
- Conflict Resolution
- Employee Engagement
- HR Policy Development
- Workforce Planning
- Data Analysis
- Organizational Development
- Employee Training
- Risk Assessment
- Strategic Planning
- Compliance Management
- Background Screening
LANGUAGES
Spanish (Novice)
Hobbies and Interests
Community Engagement – Actively participate in local outreach programs, assisting individuals and families in need through resource coordination and advocacy., Culinary Arts – Enjoy preparing and sharing diverse recipes, often using cooking as a way to build community and foster connection., Volunteer Support – Organize and contribute to donation drives, fundraising efforts, and community events that benefit underserved populations., Personal Development – Continuously pursue learning opportunities in leadership, human resources, and community services to strengthen professional expertise.
Timeline
Staffing Specialist
Servefed
09.2024 - 12.2024
Case Manager
Salvation Army
11.2019 - Current
Bachelors in Science - Human Services
Southern New Hampshire University
MA - Human Resource Management
Southern New Hampshire University
Organization in Leadership
Southern New Hampshire University
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