Yesenia Martinez
Pocatello,Idaho
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Case Manager
Reddor Rehabilitation
Pocatello, ID
05.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Prestige Beauty Advisor
Ulta Cosmetics
03.2016 - Current
- Customer Service
- Money Handling
- Translate for Spanish speaking customers
- Meet prestige goal every day
- Upsell prestige makeup to members
- Make every member feel beautiful and welcome
Customer Service Representative
Idaho Department Of Health And Welfare
05.2023 - 05.2024
- Answer questions and resolve complicated case issues with new and existing eternal customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Input detailed case/customer data into automated systems
- Complete various clerical tasks such as answering phones, screening, and channeling calls, and providing information to customers about their benefits case.
- Determine needs and appropriate programs based on customer responses.
Lead Housing Specialist
Housing Alliance And Community Partnerships
01.2019 - 02.2023
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Oversaw housing plans and monitored rental payments for over 527 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies provided by HUD.
- Recruited and negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness, and substance abuse, to work with our program
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Answered clients and landlords questions, address concerns and clarify policies and procedures.
- Maintained database of housing resources, landlords and management companies about lease and rental agreements and advocated on behalf of client needs.
- Assisted applicants in filling out housing applications and verifying assets.
- Built partnerships with related organizations to develop support and gain greater attention for affordable housing like Aid For Friends.
- Mentored team of 4 employees, collaborated in order to perform efficiently.
- Answered job related questions from team members, handled concerns or escalated to Executive Director.
Administrative Assistant
H & R Block
01.2016 - 04.2016
- Answered phone calls and took messages
- Scheduled appointments for colleagues
- Made phone calls to previous customers to come and get their taxes done
- Made copies and took payments
Cashier
Herbergers
10.2014 - 03.2016
- Money Handling
- Translate to Spanish speaking customers
- Customer Service
- Unload truck and put freight away
Associate Manager
Sears
05.2011 - 10.2014
- Customer Service
- Translated for Spanish Speaking Customers
- Trained employees in jewelry department
- Performed new-hire orientation, made schedules, sat in the hiring and firing process, recruited at job fairs, performed reference checks and interviews
- Helped jewelry team reach number one in sales and credit card applications in the district in July 2014.
Education
BBA - Management, Human Resource Management
Idaho State University
05.2018
Bachelor of Arts - Spanish
Idaho State University
05.2018
Skills
- Bilingual
- Case Management
- Critical Thinking
- Referrals and Networking
- Program Coordination and Execution
- Needs assessment
- Negotiation
- Written and verbal communication
- Employee Training
- Performance Management
- Managing Employee Relations
- Coaching Leadership
- Optimizing Performance
- Conducting Employee Surveys
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Reddor Rehabilitation
05.2024 - Current
Customer Service Representative
Idaho Department Of Health And Welfare
05.2023 - 05.2024
Lead Housing Specialist
Housing Alliance And Community Partnerships
01.2019 - 02.2023
Prestige Beauty Advisor
Ulta Cosmetics
03.2016 - Current
Administrative Assistant
H & R Block
01.2016 - 04.2016
Cashier
Herbergers
10.2014 - 03.2016
Associate Manager
Sears
05.2011 - 10.2014
BBA - Management, Human Resource Management
Idaho State University
Bachelor of Arts - Spanish
Idaho State University