Alicia N Heath
Grand Rapids,Michigan
Summary
Performance-focused Advocate offering broad-based experience in Education, Health Administration and Patient Care Management. Talented at building and cultivating professional relationships, advocating for student/patient education, health, safety and well being. Highly skilled at coordinating complex medical appointments and procedures. Well-defined communication, technical and analytical aptitudes.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Advanced Medical Services Coordinator
Department Of Veterans Affairs
Grand Rapids, MI
01.2023 - Current
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Follow through on all critical inter-departmental escalations to increase customer care.
- Evaluate nature and urgency of patient requests to refer patients to appropriate medical staff.
- Advocate for patient safety and well being of Veterans.
- Coordinate project timelines and schedules to ensure timely completion of initiatives.
- Manage communication between departments to facilitate efficient workflows and collaboration.
- Implemente process improvements to optimize resource allocation and task execution.
Patient Services Coordinator
Spectrum/Corewell Health
Grand Rapids, MI
05.2016 - 01.2023
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Coordinated patient appointments and managed scheduling for efficient workflow.
- Facilitated communication between patients and healthcare providers seamlessly.
School Health Advocate
Spectrum/Corewell Health Healthier Communities
Grand Rapids, MI
05.2014 - 01.2023
- Facilitated and advocated for client access to services for education, housing, health care, legal and counseling assistance.
- Provided crisis intervention and supportive tto assist clients facing issues and problems.
- Liaised with supervisor for consultation and evaluation of family service plans.
At Risk/ Title 1 Paraprofessional
Walker Charter Academy
Grand Rapids, MI
09.2011 - 05.2014
- Utilized PBIS behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
- Demonstrated a high level of initative
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Supported teacher in development of individual learning strategies.
- Assisted teachers with classroom management to maintain positive learning environment.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and student engagement activities.
- Supported students with individualized learning plans and academic goals.
- Monitored student progress and reported observations to educators regularly.
- Communicated effectively with parents regarding student behavior and progress.
- Facilitated small group instruction to reinforce key concepts and skills.
- Assisted with developing individual education plans for students eligible for Title 1 services.
- Communicated regularly with parents regarding their child's academic progress, social development, and any concerns they may have had about their child's education experience.
- Conducted assessments with individual students to monitor progress towards educational goals.
At Risk Special Education Paraprofessional
Godwin Heights Public Schools
Grand Rapids, MI
09.1997 - 06.2012
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Collaborated with teachers and specialists to assess student progress.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP goals.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Lead individualized reading, writing and math instruction to support student development.
- Established professional relationships with parents and other teachers to increase rapport and support.
Education
B.S. - Criminal Justice/ Human Services
Western Michigan University
Kalamazoo, MI 09.1988 - 05.1990
Associates - Criminal Justice
Grand Rapids Community College
Grand Rapids, MISkills
- Strong Communication
- Proficiency in coordinating multiple tasks
- Group and Individual edicational Instruction
- Promote positive behavior strategies
- Advocate for students and patients
- Engage in teaching social development skills
- Student Rapport-Building
- Crisis Prevention and Intervention
- Create Positive Learning Environment
- Lead Small Group Instruction
- Patient advocacy
- Process improvement
- Interdepartmental communication
- Customer relationship management
- Crisis intervention
- Effective communication
- Problem solving
- Multitasking and organization
- Time management
- Conflict resolution
Professional Development
Diversity and Inclusion
Suicide Prevention Awareness
Behavior Management Strategies
Positive Behavior and Intervention Support
Recognizing Domestic Violence
Sex Trafficking Awareness, Recognition and Prevention
Timeline
Advanced Medical Services Coordinator
Department Of Veterans Affairs
01.2023 - Current
Patient Services Coordinator
Spectrum/Corewell Health
05.2016 - 01.2023
School Health Advocate
Spectrum/Corewell Health Healthier Communities
05.2014 - 01.2023
At Risk/ Title 1 Paraprofessional
Walker Charter Academy
09.2011 - 05.2014
At Risk Special Education Paraprofessional
Godwin Heights Public Schools
09.1997 - 06.2012
B.S. - Criminal Justice/ Human Services
Western Michigan University
09.1988 - 05.1990
Associates - Criminal Justice
Grand Rapids Community College