Alicia Hernandez
Denver,CO
Summary
Dynamic manager with proven success at Wynkoop Brewing Company, excelling in team leadership and customer service. Enhanced operational efficiency through strategic inventory management and technology upgrades, achieving departmental goals while maintaining budgetary control. Recognized for fostering a productive work environment and driving customer satisfaction through effective communication and conflict resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Wynkoop Brewing Company
03.2022 - 02.2025
- Took care of payroll making sure employees tips were added correctly into they’re paychecks
- Was in charge of scheduling making sure team members were in positions accordingly
- In charge of inventory counting and ordering materials to the system as needed
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Education
Associate Degree In Nursing - Nursing
Metropolitan State University of Denver
Denver, COHigh School Diploma -
Paloma Valley High School
Menifee, CA06.2016
Skills
Team leadership
Computer loggings
Organization skills
Customer service
Certification
EMS certification
Languages
Spanish
Native or Bilingual
Timeline
Manager
Wynkoop Brewing Company
03.2022 - 02.2025
Associate Degree In Nursing - Nursing
Metropolitan State University of Denver
High School Diploma -
Paloma Valley High School
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