Alicia Herrera
Chandler,AZ
Summary
Business and Applied Technology major specializing in Communications and Sales/Marketing, seeking a dynamic internship in Marketing or Public Relations. Eager to apply academic knowledge and hands-on experience to contribute to a forward-thinking team in the field of Marketing and Public Relations.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Hand and Stone Massage and Facial Spa
Chandler, AZ
10.2023 - Current
- Used product knowledge to suggest items to match client needs.
- Organized displays to attract customers and promote sales.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Shift Lead
Playa Bowls
Scottsdale, AZ
08.2022 - 05.2023
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepared bank deposit statements.
- Identified needs of customers promptly and efficiently.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Pool Bartender
Watermark Country Club
Grand Rapids, MI
05.2022 - 08.2022
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversations with customers to provide an enjoyable bar experience.
- Effectively multitasked within a fast-paced environment.
Banquet Server
Watermark Country Club
Grand Rapids, MI
05.2021 - 12.2021
- Greeted arriving guests and escorted each to assigned tables, took drink orders, and answered questions about events.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
Retail Sales Associate
Cracker Barrell Old Country Store
Grandville, MI
03.2019 - 05.2021
- Recommended, selected, and located merchandise based on customer desires.
- Promoted special offers and discounts to encourage additional purchases.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Bachelor of Arts - Business And Applied Technology
Arizona State University
Tempe, AZSkills
Training New Hires
Proficient in Advanced Microsoft Excel
Leadership
Retail Sales
Commuincations
Timeline
Retail Sales Associate
Hand and Stone Massage and Facial Spa
10.2023 - Current
Shift Lead
Playa Bowls
08.2022 - 05.2023
Pool Bartender
Watermark Country Club
05.2022 - 08.2022
Banquet Server
Watermark Country Club
05.2021 - 12.2021
Retail Sales Associate
Cracker Barrell Old Country Store
03.2019 - 05.2021
Bachelor of Arts - Business And Applied Technology
Arizona State University