Alicia Hodges
Jonesboro,AR
Summary
Dynamic professional with extensive experience in customer service and retail management, notably at Walmart. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in POS system operations and inventory management, fostering strong relationships with clients and team members to drive repeat business and improve overall performance.
Overview
16
16
years of professional experience
Work History
Cashier
Walmart
Jonesboro, AR
07.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Machine Operator
Anchor Packaging
Jonesboro, AR
08.2022 - 05.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Assistant Supervisor
Comfort Suites Hotel
Jonesboro, AR
02.2019 - 08.2022
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Submitted documentation and reports to upper management.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
Cashier
Food Smart
Jonesboro, AR
12.2017 - 10.2019
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier Team Lead
Dollar General
Jonesboro, AR
05.2017 - 10.2017
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Cashier Team Lead
Target
Jonesboro, AR
12.2014 - 05.2017
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Assistant Store Manager
Pizza Hut
Jonesboro, AR
12.2014 - 05.2017
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Waitress Supervisor
Sam's Southern Eatery
Jonesboro, AR
08.2014 - 12.2014
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new wait staff, ensuring excellent service levels were maintained at all times.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to wait staff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Assistant Store Manager
Hardee's Restaurant
Malden, MO
01.2012 - 07.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Medical Assistant
Singh Medical Specialists
St Louis, MO
03.2009 - 12.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Increased efficiency in office by implementing digital filing system for patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Home Health Aide
New Beginnings
St Louis, MO
08.2008 - 12.2011
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Education
High School Diploma -
McClure North High School
Florissant, MOAssociate of Applied Science - Medical Assisting
Sanford-Brown Hazelwood
Hazelwood, MOSkills
- Customer service
- POS system operations
- Inventory management
- Sales expertise
- Retail merchandising
- Point-of-sale system operation
- Loss prevention
- Expense tracking
- Report preparation
- Data entry
Timeline
Cashier
Walmart
07.2023 - 06.2024
Machine Operator
Anchor Packaging
08.2022 - 05.2023
Assistant Supervisor
Comfort Suites Hotel
02.2019 - 08.2022
Cashier
Food Smart
12.2017 - 10.2019
Cashier Team Lead
Dollar General
05.2017 - 10.2017
Cashier Team Lead
Target
12.2014 - 05.2017
Assistant Store Manager
Pizza Hut
12.2014 - 05.2017
Waitress Supervisor
Sam's Southern Eatery
08.2014 - 12.2014
Assistant Store Manager
Hardee's Restaurant
01.2012 - 07.2014
Medical Assistant
Singh Medical Specialists
03.2009 - 12.2011
Home Health Aide
New Beginnings
08.2008 - 12.2011
High School Diploma -
McClure North High School
Associate of Applied Science - Medical Assisting
Sanford-Brown Hazelwood