ALICIA HOGAN
Montgomery,AL
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
14
14
years of professional experience
Work History
Supervisor
ALABAMA HOUSING FINANCE AUTHORITY
MONTGOMERY , AL
2019.09 - Current
- Contributed to the creation of a manual for the Mortgage Assistance Program.
- Maintain accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Direct and supervise a team of 15 employees in daily operations.
- Participate in training and coaching procedures for employees and contracted employees.
- Monitor employee productivity levels on a regular basis to identify areas of improvement.
- Manage internal audit for 6-month recertifications and supply responses for the company's internal audit team.
- Organize client meetings to provide project updates.
- Engage in discussions with the U.S. Treasury and representatives from other states, for the purpose of program oversight.
- Assist department with urgent foreclosure request.
- Assist underwriters with difficult problem-solving inquiries regarding program applications.
- Lead weekly team meetings to discuss progress, address issues, and plan future actions.
Underwriter Team Lead
AHFA/Hardest Hit Alabama program
Montgomery , AL
2010.12 - 2019.09
- Assisted with enrolling mortgage lenders for the mortgage assistance program.
- Reviewed and validated mortgage documents, calculated housing ratios, and assessed household income to determine program eligibility.
- Ordered and reviewed various verifications, including, but not limited to, title review, and property appraisals to ensure accurate valuation and compliance with standards.
- Answered customer inquiries concerning program guidelines via inbound and outbound calls, as needed.
- Maintained knowledge of all active programs under the mortgage assistance program.
- Provided guidance on underwriting procedure to team members.
- Communicated effectively with lenders and other external partners involved in transactions.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Resolved discrepancies between customer documentation and internal records.
- Ensured all underwriting activities complied with company policies and external regulations.
Education
Bachelor of Science - Human Resource Management
Faulkner University
Montgomery, AL2011-05
Skills
- Staff Management
- Employee Motivation
- Training and mentoring
- Processes and procedures
- Policy Enforcement
- Goal-Oriented
- Process Monitoring and Improvement
- Complex Problem-Solving
Timeline
Supervisor
ALABAMA HOUSING FINANCE AUTHORITY
2019.09 - Current
Underwriter Team Lead
AHFA/Hardest Hit Alabama program
2010.12 - 2019.09
Bachelor of Science - Human Resource Management
Faulkner University
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