Summary
Work History
Education
Skills
Timeline
Generic

Alicia Hollenbeck

Sales
Bandon,OR

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Service Manager bringing 20 years of Automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Seasoned Service Manager bringing 20 years of Automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Work History

Service Manager

Rich's Auto Care, And Dyno
08.2020 - 01.2023
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Managed over 50 customer calls per day and up to 20 vehicles in service per day.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained records of service transactions and customer feedback for future reference.
  • Resolved customer complaints in professional and timely manner
  • Hired, trained and supervised team of service staff members to meet business goals
  • Developed and maintained positive relationships with customers to build rapport and trust
  • Monitored service staff performance and provided feedback for improvement
  • Maintained records of service transactions and customer feedback for future reference

Service Advisor

Audi Of Boise
08.2018 - 08.2020
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.

Buyer

Concentrix
12.2017 - 08.2018
  • Collaborated with local VW, Audi and Porche contracted position to buy back VW, Audi and Porche dealerships to buy back VW, Audi and Porche 2.0 liter and 3.0 liter TDI model cars and SUVs back in compliance with California and Federal EPA Requirements Settlement.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Maintained complete documentation and records of all purchasing activities.

Service Advisor

27th Street Automotive
08.2015 - 12.2017
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Education

Associate of Arts - Music Theory And Composition

Boise State University
Boise, ID
05.2007

High School Diploma -

Las Vegas Academy Of Int'l Studies Performing And Visual Ar
Las Vegas, NV
06.2002

Skills

  • MS Office
  • Stress Tolerance
  • Service and Parts Teams Management
  • Job Assignments
  • Accurate and Precise
  • Technical Support

Timeline

Service Manager

Rich's Auto Care, And Dyno
08.2020 - 01.2023

Service Advisor

Audi Of Boise
08.2018 - 08.2020

Buyer

Concentrix
12.2017 - 08.2018

Service Advisor

27th Street Automotive
08.2015 - 12.2017

Associate of Arts - Music Theory And Composition

Boise State University

High School Diploma -

Las Vegas Academy Of Int'l Studies Performing And Visual Ar

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Alicia HollenbeckSales