Alicia Huber
Cedar Rapids,IA
Summary
Dedicated and customer-focused professional with 10 years of retail store management experience. Proven ability to handle cash operations, supervise teams, resolve customer concerns, maintain accurate records, and ensure compliance with company policies. Strong communication, organization, and problem-solving skills with a recently completed Associate Degree in Paralegal Studies, bringing additional strengths in documentation, confidentiality, attention to detail, and administrative support. Seeking to transition into a new career where leadership, professionalism, and customer service excellence can contribute to exceptional client experiences.
Overview
10
10
years of professional experience
Work History
Store Manager
Famous Footwear
Coralville, IA
03.2018 - Current
- Lead daily store operations while managing staff, scheduling, inventory, and customer service performance.
- Handle cash deposits, register reconciliation, and financial reporting with accuracy and accountability.
- Train and mentor employees on customer service standards, company procedures, and sales performance goals.
- Resolve customer concerns professionally while maintaining positive client relationships and customer retention.
- Maintain organized records, operational documentation, and compliance with company policies and procedures.
- Consistently meet or exceed sales goals through strong leadership and communication skills.
- Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Ensured accuracy and confidentiality in maintaining employee records.
- Oversaw management of customer profiles to enhance overall service quality.
Store Manager
Toys"R"Us
Williamsburg, IA
06.2016 - 03.2018
- Assisted customers with purchases, product information, and issue resolution in a high-volume retail environment.
- Processed transactions, balanced registers, and maintained accurate cash handling procedures.
- Promoted to Store Manager based on leadership abilities, reliability, and strong customer service performance.
- Supervised employees, delegated tasks, and ensured efficient daily operations.
- Supported hiring, onboarding, and employee training initiatives.
Education
Associate of Applied Science - Paralegal Studies
Kirkwood Community College
Cedar Rapids, IA05.2026
Skills
- Customer Relationship Management
- Cash Handling & Financial Transactions
- Team Leadership & Staff Training
- Administrative & Clerical Support
- Accountability & Confidentiality
- Conflict Resolution
- Sales & Performance Goals
- Time Management & Multitasking
- Recordkeeping & Documentation
- Communication & Professionalism
- Policy & Procedure Compliance
Languages
Spanish
Elementary
Timeline
Store Manager
Famous Footwear
03.2018 - Current
Store Manager
Toys"R"Us
06.2016 - 03.2018
Associate of Applied Science - Paralegal Studies
Kirkwood Community College