Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Loren

Minneapolis,MN

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 12 years of relevant work experience to your team.

Overview

12
12
years of professional experience

Work History

Patient Services Coordinator

Hennepin Healthcare
Minneapolis, MN
09.2012 - Current
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
  • Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
  • Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
  • Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
  • Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.

Education

Apparel Technologies

Minneapolis Community And Technical College
Minneapolis, MN

Graphic Design

Art Institute
Minneapolis, MN

Skills

  • Strong Organization
  • Patient Registration
  • Appointment Scheduling
  • Healthcare Systems Knowledge
  • Insurance Verification
  • Customer Service
  • Team Collaboration
  • Phone and Email Etiquette
  • Medical Terminology
  • Documenting and Recording Information
  • Attention to Detail

Timeline

Patient Services Coordinator

Hennepin Healthcare
09.2012 - Current

Apparel Technologies

Minneapolis Community And Technical College

Graphic Design

Art Institute

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Alicia Loren