Hi, I’m
Alicia Loubet
Glendale,AZ
Summary
Experienced and accomplished in various responsibilities in the medical field for past 12 years, from front office duties to revenue cycle collections. Experienced in EMR system and working in accounts receivable. Self-motivated and dedicated to work. Experienced in working and communicating as a team player, making the office to run with efficiency.
Overview
18
years of professional experience
Work History
Banner HealthPhoenix, AZ
Patient Financial Services Associate
09.2019 - Current
Job overview
- Responsible for timely and accurate billing and collections of revenue based on CMS guidelines and federal regulations
- Responsible for accurate billing of services rendered, timely and accurate collection of expected reimbursement from insurance company or billed to the patient
- Review claims to insure clean claims submission
- Review and follow up on billed claims to investigate reason for payment delays or denials by contacting the payor
- Calling payors to verify receipt of claims, what is needed to resolve unpaid accounts, short paid claims and other denials
- Resolve Customer Inquiries and issue in a timely manner, escalating matters to supervisor as necessary
- Able to manage multiple tasks simultaneously with minimal supervision
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
SDI & Banner Imaging, 2323 W Rose Garden LnPhoenix, AZ
Patient Financial Services Representative
06.2018 - 09.2019
Job overview
- Resolve Customer Inquiries and issue in a timely manner, escalating matters to supervisor as necessary
- Responsible for organizing and performing collection processes
- Identify, document and submit all account adjustments
- Verify patient eligibility
- Comply with HIPAA compliance and SDI procedures
- Other duties ad deemed necessary
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Urology Associates, LTD
Data Entry Technician & Patient Check
06.2010 - 06.2018
Job overview
- Front Desk Receptionist
- Patient payment processing
- Medical chart preparation and system updating
- Patient Scheduling
- Patient check in and check out
Sentry Insurance, Via Linda
Claims Service Technician
03.2008 - 11.2009
Job overview
- Claims Processor and Admin support
- Sorted and assigned incoming and outgoing mail
- Routed phone calls
- Escalated claim file tracking (locating claim file)
- Priority paperwork processing
Sam's Club
Cashier
07.2005 - 03.2008
Job overview
- Customer service focus via cashier / customer assistance
- Membership sales
Education
Paradise Valley Community College
from General Studies
The Arizona School of Massage Therapy
University Overview
Professional Massage Therapy Program
Completed 815 hours total education, which included studies in anatomy and physiology
Completed 80 hours internship of massage therapy
Northwest Christian School
High School Diploma
Skills
- Educate Patients
- Customer Service
- Multi-tasker
- Communication
- Team Player
- Data Entry
- Problem Solving
- Attention to detail
- Basic typing/computer knowledge
Timeline
Patient Financial Services Associate
Banner Health
09.2019 - Current
Patient Financial Services Representative
SDI & Banner Imaging, 2323 W Rose Garden Ln
06.2018 - 09.2019
Data Entry Technician & Patient Check
Urology Associates, LTD
06.2010 - 06.2018
Claims Service Technician
Sentry Insurance, Via Linda
03.2008 - 11.2009
Cashier
Sam's Club
07.2005 - 03.2008
Paradise Valley Community College
from General Studies
The Arizona School of Massage Therapy
Northwest Christian School
High School Diploma