Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alicia M

FL

Summary

Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining an organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.

Overview

7
7
years of professional experience

Work History

Sales Associate

Ross Dress for Less
Davie, FL
04.2025 - Current
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.

Restaurant Hostess

Hard Rock Casino
Hollywood, FL
01.2024 - 08.2024
  • Greeted and seated guests, ensuring a welcoming atmosphere in high-traffic dining areas.
  • Managed reservations and waitlists using digital systems for efficient guest flow.
  • Handled customer inquiries and resolved issues promptly to enhance guest satisfaction.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Food Runner/Expo

Blue Steel Pizza
Bloomfield, NJ
05.2021 - 08.2023
  • Collaborated with kitchen staff to ensure timely meal preparation and service.
  • Promoted teamwork among front-of-house and back-of-house staff.
  • Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.

Food Runner/Busser

Wood Stack Pizza+Kitchen
Pine Brook, NJ
09.2019 - 12.2020
  • Assisted servers in expediting orders during peak hours to enhance workflow.
  • Maintained cleanliness of dining areas and service stations for optimal guest experience.
  • Enhanced dining experience for patrons by promptly delivering food orders from kitchen to tables.
  • Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Education

Electrocardiographic Technology -

Mcfatter Technical College
Hollywood, FL
01-2026

High School Diploma -

Parsippany High School
Parsippany, NJ
06-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Listening skills
  • Multi-tasking strength

Languages

  • Spanish
  • English

Timeline

Sales Associate

Ross Dress for Less
04.2025 - Current

Restaurant Hostess

Hard Rock Casino
01.2024 - 08.2024

Food Runner/Expo

Blue Steel Pizza
05.2021 - 08.2023

Food Runner/Busser

Wood Stack Pizza+Kitchen
09.2019 - 12.2020

Electrocardiographic Technology -

Mcfatter Technical College

High School Diploma -

Parsippany High School
Alicia M