Alicia Makowski
Jacksonville,Florida
Summary
Energetic employee with 3 years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing over 10 tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Associate
Amazon
Jacksonville, AL
10.2022 - Current
- Lead projects based on experience and observation to promote safety and guarantee customer satisfaction.
- Document and share with management concerns before a problem arises.
- Assist with ideas and implementing appropriate guidelines based off training.
- Recognized defective material and reported issues to management.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Make decisions and resolved issues using critical thinking and analytical skills.
Mobile Expert
Metro by T-Mobile
Jackson, WY
03.2020 - 07.2021
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
- Assisted customers both in person and by phone, answering questions about different products.
Hooters Girl
Hooters of America, LLC
San Diego, CA
07.2017 - 10.2020
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
Education
High School Diploma -
King George High School
King George, VA06.2016
Some College (No Degree) -
Randolph-Macon College
Ashland, VASkills
- Practice management
- Time Management
- Transactions and Cash Handling
- Menu Knowledge
- Dining Room Cleaning and Upkeep
- Problem resolution
- Relationship building
- Food Safety Standards
- Team Player
- Verbal and Written Communication
Hobbies
- Running/hiking
- Reading
- Writing
- PC Games
Timeline
Associate
Amazon
10.2022 - Current
Mobile Expert
Metro by T-Mobile
03.2020 - 07.2021
Hooters Girl
Hooters of America, LLC
07.2017 - 10.2020
High School Diploma -
King George High School
Some College (No Degree) -
Randolph-Macon College