Alicia McClelland
Summary
Dynamic professional with extensive experience at La Quinta Inn & Suites, excelling in inventory management and process improvement. Proven track record in enhancing customer satisfaction and training staff to deliver exceptional service. Adept at budgeting and fostering strong relationships, ensuring operational efficiency and a positive guest experience.
Overview
12
12
years of professional experience
Work History
Assistant Manager
La quinta Inn and Suites Arlington North
05.2023 - Current
- Managed inventory levels and ordered supplies to ensure optimal operational efficiency.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Implemented process improvements that enhanced service delivery and operational workflows.
- Monitored guest feedback and implemented changes to improve overall satisfaction scores.
- Assisted in preparing weekly reports on occupancy rates and revenue forecasts.
- Trained staff on customer service best practices to enhance guest experiences.
- Resolved conflicts and addressed guest complaints to uphold brand reputation.
- Participated in budgeting and financial planning activities for departmental expenses.
- Scheduled regular staff meetings to discuss performance, challenges, and updates.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Tax Issue Specialist
Paycom Payroll LLC
01.2022 - Current
- Research and resolve federal tax issues by communicating with the IRS for quarterly/and annual processing.
- Assist with projects as needed including but not limited to, escalations, trainings and providing alternative solutions within internal departments based on tac knowledge.
Escrow Assistant - Recording Specialist
Spruce Title Company
01.2021 - 01.2022
- Providing administrative help looking over mortgage refinances to make sure all documents provided are correct by the county standards to get them recorded with the county within a timely manner.
Escrow Assistant
First American Title Company
01.2021 - 12.2021
- Providing administrative help to Escrow officers by preparing documentation for recording.
- Knowledge of computer software applications for E-recording include TRECS, Simplifile and FAST.
Store Manager
The Cash Store
01.2018 - 12.2021
- Greeting customers promptly while maintaining friendly and professional customer interactions, listening very closely to the customer’s needs to recommend the best loan we offer pertaining to what we discussed.
- Receiving customers payments along with keeping accurate records of past due accounts and making necessary calls to collect on those accounts.
- Originated, reviewed, processed and administrated customer loans.
- Opening and closing the store, counting cash drawers making sure to always obtain the proper cash levels in store.
Front Office Manager
La Quinta Inn & Suites
01.2014 - 12.2018
- Greeting guests, making and confirming reservations, answering the phone, filing paperwork throughout the day.
- Scheduling staff, training new employees, contacting clients about outstanding balances and posting checks that come in from companies with outstanding balances, making sure there is ample cash on hand with sufficient funds throughout the day.
- Closing shift properly, securing customer valuables in the hotel safe.
- Bartender, operating the shuttle transporting residents to sporting events, concerts, airport, companies, Six Flags, Hurricane Harbor and restaurants within the area.
Education
High School Diploma -
Plano West Senior High School
01.2010
Brookhaven Community College
Dallas, TexasSkills
- Inventory management
- Process improvement
- Customer service
- Budgeting
- Staff training
- Relationship management
- Effective communication
- Money handling
References
- Maurice Stafford, 321-604-5571, Sherman, TX, 75090, General Manager, La Quinta Inn & Suites, Coworker’s for 2 years
- Jeanetta Willis, 682-888-6390, Plano, TX, Escrow Officer, Spruce Title Company, Coworker’s for 6 months
- Bill McKenzie, 817-714-7006, Arlington, TX, General Manager, La Quinta Inn & Suites, Manager for 4 years
- Stephanie Cardenas, 817-902-6012, Arlington, TX, Sr. Assistant Manager, Onemain Financial, Coworker’s for 4 years
- Donovan Baca, 469-920-4363, Frisco, TX, Store Manager, Cash Store, Coworker’s for 2 years
Timeline
Assistant Manager
La quinta Inn and Suites Arlington North
05.2023 - Current
Tax Issue Specialist
Paycom Payroll LLC
01.2022 - Current
Escrow Assistant - Recording Specialist
Spruce Title Company
01.2021 - 01.2022
Escrow Assistant
First American Title Company
01.2021 - 12.2021
Store Manager
The Cash Store
01.2018 - 12.2021
Front Office Manager
La Quinta Inn & Suites
01.2014 - 12.2018
High School Diploma -
Plano West Senior High School
Brookhaven Community College