Alicia McMann
Auburn,NE
Summary
Dependable employee establishes rapport and trust with individuals and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Region V Services
09.2011 - Current
- Assisted developmentally disabled individuals to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted individuals with daily living needs to maintain self-esteem and general wellness.
- Provided opportunities for individuals to have a meaningful day
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted individuals with daily living needs to maintain self-esteem and general wellness.
Delivery Driver
Oreily's Auto Parts
01.2014 - 02.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Shift Supervisor
Amigos & Kings Classic
03.2010 - 12.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Education
Theater Arts
Iowa Western Community College
Council Bluffs, IASkills
- Cook Healthy Meals
- Community Activities
- Creative Thinking
- Physical Therapy Administration
- First Aid and Safety
- Medical Records Management
- Personalized Support
- First Aid Certification
- Residential Support
- Assisting with Daily Living
Container Gardening, Cooking, Baking, Abstract Painting, Resin art
Design Colorful Flower Arrangements (Petunias, Calobracia, Verbena)
Known for home-made BBQ Meatballs and Chicken Enchiladas and exceptional Prime Rib
Home-made bread and fudge
Amateur Abstract and Resin Artist
Timeline
Delivery Driver
Oreily's Auto Parts
01.2014 - 02.2015
Direct Support Professional
Region V Services
09.2011 - Current
Shift Supervisor
Amigos & Kings Classic
03.2010 - 12.2012
Theater Arts
Iowa Western Community College
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