Alicia Middlebrooks
Cigna
Jacksonville,FL
9
years of professional experience
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Enrollment Specialist
7 Years- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Updated, entered and reviewed customer data.
- Reviewed statistic enrollment data and prepared reports.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
Data Entry Specialist
3 Years 2 Months- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Identified data entry errors and reported to necessary departments.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted and checked input data against original documents.
Customer Service Representative
2 Years 9 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Computer Science
- Honoree of The National Society Of Leadership
- Dean's List (2022)
- Honor Roll (2022)
- 3.9 GPA
Skills
Client Prospecting
Insurance Customization
Marketing Strategy Development
Persuasive Negotiations
Efficient Data Entry
HIPPA
Prior Authorization
Customer Care
Healthcare
Benefits
ICD Codes
Claims
Timeline
Enrollment Specialist
Cigna
11.2019 - CurrentRead More
Customer Service Representative
Crisp Connections
01.2017 - 10.2019Read More
Data Entry Specialist
Morrison Healthcare
09.2016 - 11.2019Read More
Southern New Hampshire University
Bachelor of Science from Computer Science
Read More