Alicia Nelson
Arab,AL
Summary
I have more than 20 years of experience in high volume restaurants. The last 5 years have been in a Corporate Management position. I also have both my food handling and alcohol servsafe certifications. Authorized to work in the US for any employer
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Applebee's-Gadsden, AL
Gadsden, AL
07.2024 - 01.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Collaborated with marketing department on promotional activities to drive foot traffic and increase sales by XX%
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Coordinated special events or promotions within budget constraints while exceeding customer expectations
Corporate Manager/ Bartender
Beef O' Brady's-Pensacola, FL
Pensacola, FL
11.2019 - 06.2024
- I was responsible for all operational duties on shifts I was scheduled as a manager which included cash handling and reconciliation, scheduling, inventory management, shipments, performance monitoring, customer service management, health and safety procedures, handling complaints and inquiries, as well as delegation and supervision. I processed above-average daily revenue and consistently met targets for special events and promotions.
Bartender/Server
Beef O' Brady's-Pace, FL
Pace, FL
08.2008 - 11.2019
- I worked for Karl and Dana Evertz for 10 years at two separate locations. I started as a bartender after two years was promoted to Assistant Manager. I stayed on as Assistant Manager for another 8 years with them before accepting a position as an hourly manager at a corporate location.
Education
High school diploma - undefined
Skills
- Restaurant Management
- Banquet Experience
- Bartending
- Host/Hostess
- Cash Handling
- POS
- Food Service
- Shift Management
- Food Safety
- Communication skills
- Inventory
Certification
Servsafe food handling and alcohol service certifications.
Timeline
Assistant Manager
Applebee's-Gadsden, AL
07.2024 - 01.2025
Corporate Manager/ Bartender
Beef O' Brady's-Pensacola, FL
11.2019 - 06.2024
Bartender/Server
Beef O' Brady's-Pace, FL
08.2008 - 11.2019