Alicia Neuhaus
Hodges,SC
Summary
Dynamic leader with a proven track record at McWaters, Inc., excelling in team leadership and project management. Expert in boosting productivity and customer satisfaction, achieving significant operational efficiencies. Skilled in MS Office and fostering teamwork, I've successfully managed key accounts and led initiatives that enhanced service delivery and profitability.
Overview
8
8
years of professional experience
Work History
Manager
Lake Thurmond RV Park
Plum Branch, SC
02.2023 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Network Sales Coordinator/Project Manager
McWaters, Inc.
Columbia, SC
03.2016 - 06.2021
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Researched issues to obtain appropriate answers to customer inquiries.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Maintained open communication by presenting regular updates on project status to customers.
Education
Diploma - General Studies
Harlem High School
Harlem, GA05.2002
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Project Management
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- MS Office
Additional Information
In my free time, I enjoy spending time with my family; thrifting; gardening; and crossword puzzles.
Timeline
Manager
Lake Thurmond RV Park
02.2023 - 05.2024
Network Sales Coordinator/Project Manager
McWaters, Inc.
03.2016 - 06.2021
Diploma - General Studies
Harlem High School