Alicia N. Montgomery
Sterling Heights,MI
Summary
Detail-oriented professional with 17+ years of experience seeking administrative assistant position. Proficient in Microsoft Word and Google Docs, with exceptional typing skills and strong focus on speed and accuracy. Skilled in document creation, formatting, and editing, demonstrating organizational and time management abilities. Effective communicator and collaborative team player dedicated to delivering high-quality work and exceeding expectations. Ready to contribute to word processing role and support organizational success.
Overview
2025
2025
years of professional experience
Work History
Front Desk Agent/Supervisor
Hampton Inn & Suites
1 2023 - Current
- Greeting and checking in guests
- Managing online and phone reservations
- Providing information and assistance
- Maintaining records
- Collaborating with other departments
- Upselling and promoting services
- Handling payments and transcription
- Maintaining confidentiality
Mail Carrier
United States Postal Service
01.2023 - 05.2023
- Inspecting truck equipment and supplies and reporting problems and safety hazards to supervision
- Handling and delivering packages, mail and important documents in a correct, safe and timely fashion
- Delivering mail to residents and businesses on a specific route by walking and driving
- Delivering all items in a timely manner and pick up all items set out by customers to be mailed off
Front Desk Agent
Home 2 Suites
09.2022 - 01.2023
- Greet all guests and assist them with check-in and check-out using OnQ computer program system
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
- Assist with administrative and clerical tasks as needed
Quality Assurance Clerk
Healthcare Transition Solutions
03.2014 - 01.2015
- Identified and reported incidences of non-compliance to procedures, processes, and regulations by reviewing documentation and various systems for accuracy and completeness
- Gathered and organized data to monitor and test the effectiveness of key controls (quality assurance) and status of mitigation and action plans
- Prepared documentation for the tracking, monitoring, and escalation of QA defects to management
Staffing Coordinator/CNA/Unit Clerk
Woodward Hills Nursing Center
01.2007 - 03.2013
- Due to exceptional work ethic and attainment of company goals transitioned into Staffing Coordinator role to oversee office operations and staffing manpower for nursing center
- Facilitated all aspects of scheduling for over 90+ employees
- Consistently maintained high percentage of staffing numbers hitting goals of 90% staffed and 5 weeks out
- Managed staff absences and communicated all scheduling adjustments to senior leadership, clients and staff members
- Providing great patient care
- Answering patient calls and determining how best to help them, with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing, or exercising
- Managing patient appointments, admissions, and discharges
- Capturing patient information into the database and performing back-ups
- Transferring patients medical information from the nurses records to patients medical records
- Ensuring the smooth operation of the unit by adhering to policies and procedures and reporting changes
Education
High School Diploma -
Cody High School
Detroit, Michigan06-1999
Skills
Customer Service
Timeline
Mail Carrier
United States Postal Service
01.2023 - 05.2023
Front Desk Agent
Home 2 Suites
09.2022 - 01.2023
Quality Assurance Clerk
Healthcare Transition Solutions
03.2014 - 01.2015
Staffing Coordinator/CNA/Unit Clerk
Woodward Hills Nursing Center
01.2007 - 03.2013
Front Desk Agent/Supervisor
Hampton Inn & Suites
1 2023 - Current
High School Diploma -
Cody High School
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