Alicia N. Montgomery
Sterling Heights,MI
Summary
Dynamic professional with extensive experience in front office operations and customer service at Hampton Inn & Suites. Demonstrated success in training staff and improving guest satisfaction through attention to detail. Proficient in Microsoft Office Suite, showcasing strong organizational skills and effective time management in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Housekeeping Supervisor
Hampton Inn & Suites
Shelby Township, MI
06.2025 - Current
- Supervise daily housekeeping operations, ensuring cleanliness and high service standards.
- Train and coordinate staff, manage schedules, and conduct inspections.
- Maintain guest satisfaction through attention to detail and efficient operations.
Front Desk Agent / Supervisor
Hampton Inn & Suites
Bloomfield Hills, MI
07.2023 - 06.2025
- Handled guest check-ins, reservations, and billing with accuracy and professionalism.
- Managed front desk operations and collaborated with other departments.
- Provided administrative and clerical support, maintaining confidentiality of records.
Mail Carrier
United States Postal Service
Pontiac, MI
01.2023 - 05.2023
- Delivered mail and packages on schedule while ensuring safety and accuracy.
- Collected outgoing mail and maintained delivery documentation.
Front Desk Agent
Home2 Suites
Troy, MI
09.2022 - 01.2023
- Supported front desk operations including reservations, guest inquiries, and data entry.
- Handled administrative duties and maintained organized records.
Family Caregiver
Sterling Heights
, MI
01.2015 - 09.2022
- Coordinated medical appointments and daily activities for elderly family member.
- Developed strong organizational, multitasking, and record-keeping skills.
Quality Assurance Clerk
Healthcare Transition Solutions
Clarkston, MI
03.2013 - 01.2015
- Reviewed documentation for accuracy and compliance with internal procedures.
- Prepared QA reports and maintained accurate tracking logs.
Staffing Coordinator / CNA / Unit Clerk
Woodward Hills Nursing Center
Bloomfield Hills, MI
01.2007 - 03.2013
- Scheduled and coordinated over 90 employees to meet operational needs.
- Performed clerical support including patient record management and data entry.
Education
High School Diploma -
Cody High School
Detroit, MISkills
- Microsoft Office Suite and Google Workspace
- Customer service and support
- Data entry and filing
- Front office operations
- Time management and scheduling
Timeline
Housekeeping Supervisor
Hampton Inn & Suites
06.2025 - Current
Front Desk Agent / Supervisor
Hampton Inn & Suites
07.2023 - 06.2025
Mail Carrier
United States Postal Service
01.2023 - 05.2023
Front Desk Agent
Home2 Suites
09.2022 - 01.2023
Family Caregiver
Sterling Heights
01.2015 - 09.2022
Quality Assurance Clerk
Healthcare Transition Solutions
03.2013 - 01.2015
Staffing Coordinator / CNA / Unit Clerk
Woodward Hills Nursing Center
01.2007 - 03.2013
High School Diploma -
Cody High School