Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier
Alicia Penado

Alicia Penado

Northridge,CA

Summary

Dynamic professional with proven expertise in customer service and cash management at Michoacana Ice Cream. Excelled in enhancing customer experiences and maintaining operational efficiency. Demonstrated strong team collaboration and conflict resolution skills, contributing to a 20% increase in customer satisfaction. Reliable and punctual, consistently upholding high standards of professionalism and courtesy.

Overview

3
3
years of professional experience

Work History

Cashier

Michoacana Ice Cream
08.2022 - 11.2024
  • Processed customer transactions efficiently using POS systems.
  • Managed cash drawer, ensuring accurate cash handling and reconciliation.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Collaborated with team members to maintain store organization and cleanliness.

Crew Member

McDonald's Restaurant
06.2021 - 07.2024
  • Provided exceptional customer service by efficiently taking orders and addressing inquiries.
  • Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
  • Assisted in food preparation, maintaining quality and presentation of menu items.
  • Collaborated with team members to meet daily operational goals during peak hours.

Education

Cleveland High School
Reseda, CA
06.2023

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Cash handling and management
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Time management skills
  • Reliability and punctuality
  • Cash management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Cashier

Michoacana Ice Cream
08.2022 - 11.2024

Crew Member

McDonald's Restaurant
06.2021 - 07.2024

Cleveland High School

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