Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Perry

Palmetto,FL

Summary

Dynamic Client Specialist with a proven track record at Elite Medical Spa, excelling in customer satisfaction and problem-solving. Demonstrated exceptional communication and organizational skills while training new staff and enhancing operational efficiency. Recognized for reliability and professionalism in high-pressure environments, contributing to a thriving client-focused atmosphere.

Overview

23
23
years of professional experience

Work History

Client Specialist

Elite Medical Spa
01.2022 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Chiropractor Assistant

Hornback Chiropractic & Wellness
08.2020 - 01.2022
  • Assisting Doctor and Patients prior to chiropractic adjustment
  • Treating patient with Ultrasound and Electrical muscle simulation
  • Scheduling appointments
  • Financial collections

Medical Assistant

American Dermatology Associates
01.2020 - 04.2020
  • Assist Doctor with all in office procedures including biopsies, wound care,cosmetics, photo protection.
  • Document medical data and reports for patients charts and assist with electronic prescriptions.

Lead Client Specialist/Medical Assistant

The Laser Lounge Spa
02.2016 - 01.2020
  • Started with the company when it first opened and helped to build client relationships resulting in a highly successful company
  • Oversee daily operations
  • Assist Physician Assistant and Nurse Practitioner
  • Set up rooms for clients for all services including Botox, fillers, and PRP procedures
  • Alma Soprano Certified 1 year Laser hair removal experience

Transportation Security Officer

Trinity Technology Group
07.2015 - 02.2016
  • Preformed security screening of persons and property
  • Operation of X-ray for interpretation,pat-down searches, and monitoring walk through metal detector
  • Made effective decisions in both crisis and routine situations

Patient Advocate

Sarasota Interventional Radiology
03.2005 - 03.2015
  • Medical assistant to technologist and physician in all interventional,cardiovascular, and vascular procedures
  • Worked in all departments of the company including medical records,scheduling,assisting registered nurse, and anesthesiologist.
  • Trained new employees

Radiology Technologist Assistant

Venice Radiology Medical Center
03.2003 - 03.2005
  • Assisted Radiologist and technologist in needle localization /stereotactic procedures using sterile tray preparation
  • Prepared film for radiologist interpretation and loading alternator
  • Mammography QC documentation for FDA-MQSA
  • Pre and post procedure patient education

Senior Medical Assistant

Hobart K. Richey MD
02.2002 - 03.2003
  • Assist Doctor and set up rooms for procedures including biopsies,MOHS, and suture removals
  • Instructed patients in wound care, applying pressure dressings
  • Entered pathology reports

Education

Diploma

Newburgh Free Academy
Newburgh, NY

Certificate Massage Therapist

Florida College of Natural Health
Sarasota, FL
01-2000

Skills

  • Strong empathy
  • Exceptional communication
  • Management / Supervising Experience
  • Medical Schedule Experience
  • Problem-solving abilities
  • Calm and professional under pressure
  • Reliability
  • Customer service excellence
  • Organizational skills

Timeline

Client Specialist

Elite Medical Spa
01.2022 - Current

Chiropractor Assistant

Hornback Chiropractic & Wellness
08.2020 - 01.2022

Medical Assistant

American Dermatology Associates
01.2020 - 04.2020

Lead Client Specialist/Medical Assistant

The Laser Lounge Spa
02.2016 - 01.2020

Transportation Security Officer

Trinity Technology Group
07.2015 - 02.2016

Patient Advocate

Sarasota Interventional Radiology
03.2005 - 03.2015

Radiology Technologist Assistant

Venice Radiology Medical Center
03.2003 - 03.2005

Senior Medical Assistant

Hobart K. Richey MD
02.2002 - 03.2003

Diploma

Newburgh Free Academy

Certificate Massage Therapist

Florida College of Natural Health

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Alicia Perry