ALICIA PHILLIPS
BROOKLYN
Summary
Product Specialist with over 23 years of experience in retail, cosmetics, and ready-to-wear, renowned for elevating client relations and driving sales through innovative merchandising strategies. Expertise in beauty consulting and customer service, leveraging comprehensive product knowledge to enhance customer engagement and loyalty. Passionate about utilizing skills in merchandising and team leadership to embrace new challenges and expand professional horizons.
Overview
25
25
years of professional experience
Work History
Sales Associate
Bloomingdale's
Roosevelt, NY
08.2025 - Current
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Collaborated with team members to achieve sales targets and improve store performance.
- Maintained up-to-date knowledge of product lines, assisting customers in informed purchasing decisions.
- Trained new associates on sales techniques and customer engagement strategies, fostering a collaborative environment.
SALE ASSOCIATE
Bergdorf Goodman
New York, NY
06.2013 - 11.2020
- Assisted customers with product selection, enhancing sales and customer satisfaction.
- Exceeded monthly sales targets, contributing to store's financial goals.
- Developed strong product knowledge, improving customer engagement and loyalty.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience.
- Collaborated with team to optimize store displays, boosting product visibility.
- Personalized Shopping Experiences
- Building Clientele
PRODUCT SPECIALIST
Revive - Bergdorf Goodman
New York, NY
04.2013 - 06.2013
- Shared product knowledge with customers while making personal recommendations.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Verified that all merchandising standards were maintained on a daily basis.
RESIDENT MAKE-UP ARTIST
Erno Laszlo Institute
New York, NY
07.2012 - 03.2013
- Ability to educate and advise client in beauty and make-up application.
- Scheduling guest for spa services.
- Closing sales and encourage guests to rescheduling appointment.
- Greeting guest and escorting them to waiting area.
- Giving tours of the Erno Laszlo Institute and talking about the history and the heritage of the brand.
- Recommend products to customers based on their needs and preferences.
MAKE-UP ARTIST
Kanebo Sensai - Bergdorf Goodman
New York, NY
08.2009 - 07.2012
- Make-up application.
- Analyze skin to determine appropriate skin care needs and treatment.
- Telemarketing to bring in new clients and update existing clients on new products.
- Manage and update clients books.
RESIDENT MAKE-UP ARTIST
Lancôme - Bergdorf Goodman
New York, NY
08.2001 - 07.2009
- Lancôme trained by Ross Burton.
- Cosmetology and skin care specialist.
- Ability to educate and advise clients in beauty make-up and skin care.
- Telemarketing to bring new clients and updated existing clients on new events.
- Created direct mail to increase revenue.
Education
Business Management
Long Island University
Brooklyn, NY1997
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
Timeline
Sales Associate
Bloomingdale's
08.2025 - Current
SALE ASSOCIATE
Bergdorf Goodman
06.2013 - 11.2020
PRODUCT SPECIALIST
Revive - Bergdorf Goodman
04.2013 - 06.2013
RESIDENT MAKE-UP ARTIST
Erno Laszlo Institute
07.2012 - 03.2013
MAKE-UP ARTIST
Kanebo Sensai - Bergdorf Goodman
08.2009 - 07.2012
RESIDENT MAKE-UP ARTIST
Lancôme - Bergdorf Goodman
08.2001 - 07.2009
Business Management
Long Island University