Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Putman

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated Walmart with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable employee seeking customer service remote position. Offering excellent communication and good judgment. Reliable communication offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in handling fast paced areas and flexible with changing business needs. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in getting customers the thing they need. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Walmart & city gear POS software and customer service. Skilled at getting things done with dedication to efficiency and accuracy. High-energy offering over 4 years of handling upset customer experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Motivated cashier and stocker with 4 years of experience in retail & customer service industry . Accomplished various tasks daily, including retail , stocking shelves with food and clothing and collecting payments with cash registers. Cheerful when assisting customers and coworkers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Walmart
09.2022 - 08.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Cashier

City Gear Outlet
04.2022 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Hapeville Charter Career Academy High School
Atlanta, GA
05.2020

Skills

  • Till Counting
  • Customer Service and Assistance
  • Telephone Reception
  • Educational Feedback
  • Telephone Management
  • Belt Conveyors
  • Shelving Items
  • Performing Needs Assessments
  • Stockroom Management
  • Retail Merchandising
  • POS Inventory System Operation
  • Rewards Programs
  • Layout Assistance
  • Cash Register Operation
  • Stocking and Replenishing
  • Advising and Coaching
  • Refund Handling
  • Recording Counts
  • Customer Complaint Resolution
  • Basic Math Functions
  • Customer Inquiries
  • Sales and Promotions
  • Upselling Techniques
  • Staff Assignments
  • Customer Relationship Management
  • Product Recommendations
  • Customer Satisfaction
  • Purchase Needs Determination
  • Tagging Updates
  • Financial Shortage Analysis
  • Collecting Information
  • Food and Beverage Experience
  • Transaction Balance Sheets
  • Visual Representations
  • Adaptable and Flexible
  • Total Sales Reconciliation
  • Dispensing Lottery Tickets
  • Persuasive Techniques
  • Coin and Currency Counting
  • Information Updates
  • Calculation of Discounts
  • Cooperative Attitude
  • Corporate Policies
  • Weight and Measurement
  • Coupon Redemption
  • Corporate Bill Payment
  • Merchandise Packaging
  • Ticket Sales
  • Rewards Tracking
  • Conflict Resolution Techniques
  • Need Identification
  • Account Invoicing

Timeline

Customer Service Cashier

Walmart
09.2022 - 08.2023

Cashier

City Gear Outlet
04.2022 - 05.2022

High School Diploma -

Hapeville Charter Career Academy High School
Alicia Putman