Alicia Reed
Lake Charles,LA
Summary
Seasoned System Administrator with 10+years background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
17
17
years of professional experience
Work History
IT Systems Administrator III/IT Site Lead
SWLA CENTER FOR HEALTH SERVICES
2021.11 - Current
- Plan and implement long term and short-term objectives
- Responsible for procuring, installing and maintaining computer hardware, software and other products to keep computer systems operable
- Assistant and lead of Technical Project Management
- Implement, maintain and support Electronic Health Records system (eClinical Works)
- IT aspects of regulatory and compliance monitoring
- Create, maintain, and enforce written policies and procedures regarding all technology operations in the IT department and throughout the organization
- Acts as a liaison between hardware and software suppliers and management for updates and problem resolution
- Purchase efficient and cost-effective technological equipment and software
- Maintain logs for software and license installations for users
- Analyze the business requirements of all departments to determine current and progressive technology needs
- Maintain IT inventory for multiple sites
- Management and configuration of Apple iOS devices for users.
IT Infrastructure Engineer
PHILLIPS 66/RECON MANAGEMENT
2019.11 - 2021.03
- Management and configuration of Apple iOS devices for users
- Build PC's and load software using SCCM
- Set up new users, accounts, and endpoints
- Provide training and advocacy to drive end-user adoption to new programs and devices being implemented
- Assist Service Desk and other teams in troubleshooting issues
- Provide support to other Infrastructure personnel with thorough documentation of all equipment, processes, and training
- Create and maintain effective documentation and KB articles to drive support to departmental procedures
- Use Service Now Servicing Management tool to process and catalog customer service requests and tickets.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
IT Sr. Applications Analyst
FIRESTONE POLYMERS
2010.08 - 2019.09
- Create purchase requisitions using IFS software application
- Increased end-user satisfaction by providing timely support and resolving technical issues promptly.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Provide operational support, ensuring production systems and devices are online and available
- Use Remedy ticketing system to keep track of user hardware and software issues
- Maintain accountability system for entire plant using Kantech accountability system
- Accounting month end closing procedures and reporting in AS/400 system
- Crystal Reporting
- Maintain and update Active Directory
- Radley ticket deletions
- Update and install license files for software on servers
- AS/400 Disaster recovery training
- Maintain logs for software and license installations for users
- Enhanced user experience by designing and implementing intuitive user interfaces for applications.
- Mentor and supervise IT interns.
- Improved application performance by conducting thorough analysis and identifying areas for optimization.
- Streamlined business processes through the implementation of tailored software solutions.
P-25 Systems Analyst
CYMSTAR SERVICES
2009.10 - 2010.08
- Create usernames and passwords for military soldiers
- Setup new pc's
- Enhanced P-25system efficiency by identifying and resolving complex technical issues.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
Computer Helpdesk Analyst
SPRING I.S.D VIRTUAL SCHOOL
2008.08 - 2010.05
- Create usernames and passwords for students
- Graphic Design
- Researched and adopted new technologies to add value to existing offerings.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Installed system updates to address vulnerabilities and reduce security issues.
- Identified and resolved Moodle and Gaggle problems through root cause analysis and research.
Technology Teacher
BARBE ELEMENTARY
2007.08 - 2008.05
- Work with students on necessary educational skills and lessons, through various software
- Incorporate technology into the classroom
- Introduce new technology skills and software to students
- Provide a safe and fun learning environment
- Afterschool technology instructor.
Database Technician
CALCASIEU PARISH POLICE JURY
2006.10 - 2007.04
- Operate & configure Kronos Time clock system
- Create Kronos user accounts
- Assist and shadow DBA
- Assist end users with Munis financial software
- Run pay period close accrual/batch reports
- Develop reports using Crystal Reports
- Input new job classes.
Education
Master of Science - Instructional Technology
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Portsmouth, NH05.2017
Bachelor of Science - Computer And Information Sciences
SOUTHERN UNIVERSITY
Baton Rouge, LA05.2004
Skills
- Project Management
- Disaster Recovery
- Patch Management
- Wireless Networking
- Mobile Device Management
- Asset Management
- VoIP Systems
- Software Deployment
- System Troubleshooting
- Database Administration
- Access Control
- Application Support
References
REFERENCES AVAILABLE UPON REQUEST.
Affiliations
- Alpha Kappa Alpha Sorority Incorporated
- NAUW
Timeline
IT Systems Administrator III/IT Site Lead
SWLA CENTER FOR HEALTH SERVICES
2021.11 - Current
IT Infrastructure Engineer
PHILLIPS 66/RECON MANAGEMENT
2019.11 - 2021.03
IT Sr. Applications Analyst
FIRESTONE POLYMERS
2010.08 - 2019.09
P-25 Systems Analyst
CYMSTAR SERVICES
2009.10 - 2010.08
Computer Helpdesk Analyst
SPRING I.S.D VIRTUAL SCHOOL
2008.08 - 2010.05
Technology Teacher
BARBE ELEMENTARY
2007.08 - 2008.05
Database Technician
CALCASIEU PARISH POLICE JURY
2006.10 - 2007.04
Master of Science - Instructional Technology
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Bachelor of Science - Computer And Information Sciences
SOUTHERN UNIVERSITY
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