Alicia Regidor
Maricopa,AZ
Summary
High energy individual, knowledgeable and dedicated customer service professional with extensive experience in the Grocery and Retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Delivery Driver
Ubereats/instacart
Denver/Arizona, Co/Az
04.2020 - Current
- Managed customer inquiries and complaints in polite and professional manner.
- Shop and delivered to Customers
- Held a 100 % customer service and on time deliveries for the over two years with Instacart.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Improved delivery accuracy by diligently checking orders before departure.
Security Officer
Harrah's Casino
11.2022 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Warehouse Technician
Colorado Wine Express
Denver, Colorado
09.2018 - 11.2019
- Loading and unloading of trucks, ensuring timely delivery of products to customers.
- Collaborated with team members to achieve daily targets and maintain a high level of productivity.
- Safely operated forklifts and pallet jacks, ensuring proper handling of delicate products.
- Organized warehouse storage areas to facilitate efficient receiving and shipping
- Delivered to 15 to 20 clients each day in a timely manner
Expert Inventory Taker
RGIS
Aurora, CO
03.2012 - 06.2017
- Counted all physical inventory and generated department audit reports.
- Ensured compliance with company policies and regulatory requirements during all phases of the auditing process.
- Supervised and ran small store Inventories
- Held a record of 98- 100% accuracy
- Held a record of 98- 100% accuracy traveled to local and out of state Target locations to set up and tear down to completion
Assistant Manager
Family Dollar
Aurora, CO
03.2006 - 04.2011
- Supervised day-to-day operations balance of drawers and deposits
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Cycle counts for the store order
- Load unload and stock.
Sprouts
Sprouts Market
Parker , CO
03.2004 - 05.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Optimized store operations by regularly reviewing and updating shelf tags to reflect current prices accurately.
- Updated pricing in computer system for checkout accuracy.
- Unloading freight/Stock/Merchadise
- Oder/ Cycle count
- Inventory
Cake Decorator
King Soopers City Market
01.1999 - 03.2004
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
Education
High School Diploma -
05-1998
Skills
- Customer service
- Attention to detail
- Merchandising skills
- Cashier experience
- Flexible schedule
- Have a experience in each dept excluding Meat, Deli and Seafood
- Versatile
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
Timeline
Security Officer - Harrah's Casino
11.2022 - 08.2024
Delivery Driver - Ubereats/instacart
04.2020 - Current
Warehouse Technician - Colorado Wine Express
09.2018 - 11.2019
Expert Inventory Taker - RGIS
03.2012 - 06.2017
Assistant Manager - Family Dollar
03.2006 - 04.2011
Sprouts - Sprouts Market
03.2004 - 05.2005
Cake Decorator - King Soopers City Market
01.1999 - 03.2004
George Washington High School - High School Diploma,
CPR
2 Year Certification
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