Alicia Remmick
Sioux City,IA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
14
14
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
Sioux City, IA
06.2021 - Current
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Coached employees on best practices for handling customer complaints quickly and effectively.
Assistant Store Manager
Rue 21
Sioux City, IA
05.2018 - 05.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Answered customer questions and addressed problems and complaints in person and via phone.
Store Manager
SUBWAY®Restaurants
Le Mars, IA
06.2010 - 10.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Education
Associate of Arts - Early Childhood Education
Western Iowa Tech Community College
Sioux City, IA05.2014
High School Diploma -
Le Mars Community High School
Le Mars, IA05.2011
Skills
- Training and Coaching
- Supply Restocking
- Customer Service Management
- Online Order Picking
- Cycle Counts
References
References available upon request.
Timeline
Head Cashier
Lowes Home Improvment
06.2021 - Current
Assistant Store Manager
Rue 21
05.2018 - 05.2021
Store Manager
SUBWAY®Restaurants
06.2010 - 10.2017
Associate of Arts - Early Childhood Education
Western Iowa Tech Community College
High School Diploma -
Le Mars Community High School