Jorge Rodriguez
Moorpark,CA
Summary
Dynamic and goal-oriented professional with a proven track record at Smart N Final, excelling in customer service and cash handling. Skilled in building lasting relationships and resolving conflicts, I leverage excellent people skills to enhance customer loyalty and satisfaction. A fast learner dedicated to delivering exceptional client service in high-pressure enviroment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Smart N Final
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items.
- Engaged in friendly conversation with customer .
Customer Service Representative
A&A Landscape
09.2021 - 05.2024
- Managed high-stress situations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Collaborated with team members to develop best practices for customer service.
Education
No Degree - Business
Moorpark College
Moorpark, CA06-2028
High School Diploma -
Moorpark High Chool
Moorpark, CA06-2024
Skills
- Customer service
- Teamwork
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Cash handling
- Verbal/written communication
- Client service
- Friendly and outgoing
- Fast learner
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Smart N Final
05.2024 - Current
Customer Service Representative
A&A Landscape
09.2021 - 05.2024
No Degree - Business
Moorpark College
High School Diploma -
Moorpark High Chool
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