Alicia Saad
Dearborn
Summary
Hardworking and driven with proven relationship-building and time management skills in fast-paced environments. Successful at handling all tasks with accuracy and impeccable service skills providing above and beyond attention to detail. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Displays solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. I am an energetic server that knows how to deliver superior guest service while maintaining a professional attitude with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Great Commoner
Dearborn
03.2025 - 06.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Assisted in maintaining cleanliness and organization of dining area.
- Handled cash transactions and processed payments securely.
- Upsold menu items to enhance guest dining experience.
- Resolved customer concerns promptly to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
Stylist Sales Associate
J Crew Factory
Novi
09.2023 - 06.2025
- Assisted customers with product selection and styling advice.
- Maintained a visually appealing sales floor and organized merchandise displays.
- Processed customer transactions efficiently using point-of-sale systems.
- Engaged with customers to build relationships and encourage repeat business.
- Participated in team training sessions to enhance product knowledge and sales techniques.
- Collaborated with team members to achieve sales goals and improve customer service.
- Managed inventory levels by restocking shelves and tracking product availability.
- Provided feedback on customer preferences to improve product offerings and promotions.
- Assisted customers in selecting clothing items based on their individual needs and preferences.
- Boosted sales by educating clients on merchandise, events and upcoming promotions.
- Greeted customers, provided excellent customer service, and answered questions.
- Processed returns and exchanges quickly and efficiently while ensuring accuracy in paperwork.
- Managed the fitting room area by ensuring it was neat, organized, and stocked with appropriate sizes of garments.
- Maintained store to exacting visual standards by building attractive displays and merchandising products.
- Handled all customer complaints professionally and courteously while adhering to company policies.
- Remembered frequent customer names, sizes and clothing preferences.
- Assisted in creating effective window displays that promoted store specials and seasonal collections.
- Operated cash register to process payments from customers accurately and efficiently.
- Tracked customer purchases using a point-of-sale system for loyalty programs and promotional tracking purposes.
- Informed customers about current sales, promotions, and special offers.
- Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.
- Demonstrated expert product knowledge including fit, fabric content, style options, providing advice on how best to wear each item purchased.
- Engaged in ongoing training and development to enhance styling expertise and product knowledge.
- Maintained cleanliness and order in the sales floor and fitting rooms.
Bakery Clerk
Meijer
Woodhaven
05.2023 - 10.2024
- Assisted customers in selecting baked goods and answering inquiries.
- Maintained cleanliness and organization of the bakery display area.
- Operated cash register and processed customer transactions efficiently.
- Prepared ingredients for baking according to established recipes.
- Monitored product freshness and removed expired items from display.
- Collaborated with team members to ensure smooth operations during busy hours.
- Followed safety and sanitation guidelines while handling food products.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Labeled bakery items by inputting data into digital weighing machine.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Listened to guests to understand needs and help each person select optimal products and services.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Received incoming shipments of ingredients and supplies for baking operations.
- Assisted with baking and decorating tasks as required.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
Customer Service Representative
Macys Department Store
Sterling Heights
12.2022 - 05.2023
- Assisted customers with product inquiries and selection at retail location.
- Handled cash transactions and operated point-of-sale systems efficiently.
- Maintained cleanliness and organization within the sales floor and display areas.
- Processed returns, exchanges, and refunds following store policies.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Resolved customer complaints in a professional and courteous manner.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Excelled in exceeding daily credit card application goals.
Education
Some College (No Degree) - Culinary Arts
Oakland Community College
Bloomfield Hills, MISkills
- Customer service
- Point-of-sale operation
- Upselling techniques
- Food safety compliance
- Problem solving
- Time management
- Table setting
- Cleanliness standards
- Food safety practices
- Menu memorization
- Food station setup
- Task prioritization
- High volume dining
- Order accuracy
- Product knowledge
- Complaint resolution
- Attention to detail
- Baking techniques
- Food safety
- Health department standards
- Hospitality service expertise
- Verbal and written communication
- Cleaning and sanitizing
- Cake writing
- Friendly and outgoing
- Strong work ethic
Languages
English
Native/ Bilingual
French
Limited
Certification
- Serv Safe certification
- CPR certification
Accomplishments
- Most improved Alto, Advanced choir recognition award.
- Most likely to be a millionaire - Senior Graduate award
- Links participant recognition
Affiliations
- Botanical and produce gardener
- Power building physical fitness
- Animal rescue
References
References available upon request.
Timeline
Server
The Great Commoner
03.2025 - 06.2025
Stylist Sales Associate
J Crew Factory
09.2023 - 06.2025
Bakery Clerk
Meijer
05.2023 - 10.2024
Customer Service Representative
Macys Department Store
12.2022 - 05.2023
Some College (No Degree) - Culinary Arts
Oakland Community College