Alicia Satsatin
Helzberg-Newport News
Newport News,VA
1
Language
1
Certification
28
years of professional experience
Seeking a position that utilizes both experience and skill set to maximize efficiency and profitability of your company through training and execution of core values.
Qualified Retail Store Manager with history of managing retail environments effectively. Proven ability to enhance customer satisfaction and maintain efficient store operations. Demonstrated leadership and team-building skills, ensuring smooth day-to-day functions.
Work History
Retail Store Manager
5 Years 5 Months- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
- Implemented visual merchandising strategies that enhanced product placement and increased sales
- Managed team of 9 employees, delivering training and coaching to improve performance
- Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
- Built strong relationships with key customers through personalized interactions, fostering loyalty and encouraging repeat business
- Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
Retail Sales Associate
2 Years 1 Month- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Built strong relationships with repeat customers, enhancing overall customer loyalty and retention
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Resolved customer complaints promptly, maintaining high satisfaction levels and encouraging repeat business
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Contributed to store-wide sales goals through active participation in team meetings and sales initiatives
- Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
- Maintained cleanliness and organization of assigned areas within the store
Administrative Assistant
9 Years 4 Months- Managed daily operations, ensuring smooth and efficient workflow
- Collaborated with manager to develop strategies that achieved sales targets and enhanced customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Resolved customer complaints promptly, maintaining high levels of customer service
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
Education
High school diploma - General Studies
Skills
Sales
Inventory management
Sales leadership
Leadership
Customer service
Strong multi-tasking
Problem-solving
Retail operations
Accomplishments
Applied Jewelry Professional GIA
Certification
- Applied Jewelry Professional GIA
- May 2025 to Present
- Applied Jewelry Professional GIA . Completed the professional development diploma from GIA , covering the essentials of diamonds , colored gemstones and jewelry design, style , and care.
Languages
English
Timeline
Retail Store Manager
Helzberg-Newport News
06.2021 - CurrentRead More
Retail Sales Associate
Kay Jewelers-Norfolk
07.2008 - 08.2010Read More
Administrative Assistant
Reeds Jewelers
04.1999 - 08.2008Read More
Green Run High School
High school diploma from General Studies
Read More