Alicia Sawyer
Lampasas
Summary
Dynamic Front Desk Receptionist at Advent Health, adept at enhancing patient experiences through exceptional customer service and meticulous attention to detail. Skilled in appointment scheduling and effective communication, I streamlined office processes, ensuring compliance and fostering a welcoming environment for patients. Proven ability to manage logistics and support team collaboration efficiently.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Advent Health
Lampasas
10.2022 - Current
- Assisted patients with check-in procedures. Provided friendly greetings to create a welcoming atmosphere. Supported patients in navigating office processes.
- Scheduled appointments to facilitate efficient workflow and support team operations.
- Assisted in canceling and rescheduling appointments to accommodate client needs. Supported team members in managing appointment logistics effectively. Coordinated with clients to ensure smooth transitions between scheduled times.
- Verified insurance information and demographic details for accuracy and completeness. Assisted in maintaining up-to-date patient records. Supported team in ensuring compliance with insurance protocols.
- Facilitated communication by answering phone calls. Provided assistance to callers by addressing inquiries and directing them to appropriate resources.
- Executed inbound and outbound call operations to enhance customer communication.
- Facilitated document transmission through faxing. Supported team communication by managing fax correspondence. Assisted in maintaining organized records of faxed documents.
- Processed payments accurately and efficiently.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TXSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Oral and writing communication
- Mail sorting
- Appointment confirmation
- Payment processing
- Courteous and professional
Timeline
Front Desk Receptionist
Advent Health
10.2022 - Current
High School Diploma -
Copperas Cove High School