Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Schlueter

Deltona,FL

Summary

I am eager to contribute to Carnival Cruise Line's mission to provide unforgettable vacation experiences.

I am a Customer-focused professional with a strong passion for travel, recognized for delivering exceptional service in dynamic environment. Adapts efficiently to new challenges while maintaining high standards. Skilled in communication, problem-solving, and relationship building. Aims to enhance client satisfaction and drive business success through customer service experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Patient Liaison

Canna MD
Orlando, FL
03.2021 - Current
  • Arranged appointments for required follow-up consultations with healthcare professionals.
  • Using an Agile CRM, I can efficiently manage my sales operations by centralizing customer data, recording interactions, and automating tasks, ultimately enhancing sales efficiency and results.
  • Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.
  • Processed incoming calls from patients seeking advice or assistance related to their healthcare needs.
  • Successfully managed a large call volume, ensuring top-notch patient care.
  • Generated 524K in revenue in 2022, earning top performer award.
  • Managed patient questions proficiently, demonstrating both skill and understanding.
  • Collaborated effectively with a diverse team to achieve objectives.

Server

Fish Bones
Lake Mary, FL
06.2020 - 03.2021
  • Served food and beverages promptly.
  • Answered questions about menu items, ingredients, and pricing.
  • Applied knowledge of wine varieties for optimal pairing.
  • Collaborated efficiently with team members across various departments for resolution coordination.
  • Cultivated a fine dining experience that required meticulous attention to detail, from exceptional food and service to an exquisite ambiance, resulting in a memorable and sophisticated culinary trip.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Informed customers of daily specials and signature menu items.

Server

Red Robin
Winter Garden , Florida
07.2014 - 03.2020
  • Relayed crucial information about allergies and dietary needs to kitchen personnel.
  • Handled incoming orders with efficiency and precision.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Ensured consistent customer satisfaction by managing up to 15 tables each shift.
  • Performed opening and closing duties such as setting up the dining area and restocking supplies.
  • Explained menu options to guests, offered suggestions, and took orders for food and beverages.
  • Set up tables in between patrons to reduce wait times.

Education

High School Diploma -

Seminole State College of Florida
Sanford, FL

Skills

  • Efficient data management
  • Effective team leadership
  • Experience with Agile CRM platforms
  • HIPAA regulations knowledge
  • Training and mentoring
  • Performance tracking and evaluation
  • Sales strategy
  • Team development
  • Experience with EMR systems
  • Detail-oriented

Certification

  • DCF Certified
  • HIPAA Certified

Timeline

Lead Patient Liaison

Canna MD
03.2021 - Current

Server

Fish Bones
06.2020 - 03.2021

Server

Red Robin
07.2014 - 03.2020

High School Diploma -

Seminole State College of Florida

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