Alicia Schmitz
Rocky Point
Summary
Dynamic professional with extensive experience in high-pressure environments, notably with Suffolk County Police Department. Excelled in emergency protocols and critical thinking, significantly enhancing response efficiency and public safety. Proven leader in team coordination and problem-solving, achieving notable improvements in operational effectiveness and customer satisfaction. Skilled in radio communications and incident documentation, demonstrating reliability and exceptional communication abilities. Professional with experience in emergency communication and public safety. Prepared to manage high-stress situations with strong skills in multitasking, quick decision-making, and effective communication. Focused on team collaboration and adaptable to changing needs, ensuring reliable and results-driven performance. Known for maintaining calm under pressure and excelling in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Suffolk County Police Department
02.2020 - Current
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Input information from calls into system using CAD and maintaining accuracy of details.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Remained calm in very high-pressure situations.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Assistant Store Manager
Walgreens- East Setauket
10.2016 - 01.2020
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Obtained Pharmacy Technician Certification to assist with pharmacy operations..
Shift Supervisor
Rite Aid/Walgreens
08.2016 - 10.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Beach Security
North Shore Beach Property Owners Association
06.2011 - 09.2011
- Greeted members professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
- Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
- Ensured cleanliness of the beach area, contributing to a positive atmosphere for members.
Education
Bachelor of Science - Criminal Justice
Suffolk County Community College
06-2016
High School Diploma -
Rocky Point High School
Rocky Point06-2013
Skills
- Highly effective communication
- Radio Communications experience
- Incident documentation
- Information Gathering and Organization
- Knowledge of Law Enforcement Policies and Emergency Protocols
- Stress Tolerance
- Reliability and Problem-Solving
Certification
- New York Driver's License
- Basic Exterior Firefighter Certification-New York State Fire Prevention and Control-
- HAZMAT First Responder Operations Course- New York State Fire Prevention and Control
- Incident Command System for Single Resources and Initial Action Incidents (ICS 100 and 200) - Federal Emergency Management Agency.
- ICS‑700 National Incident Management System - Federal Emergency Management Agency.
Timeline
Public Safety Dispatcher
Suffolk County Police Department
02.2020 - Current
Assistant Store Manager
Walgreens- East Setauket
10.2016 - 01.2020
Shift Supervisor
Rite Aid/Walgreens
08.2016 - 10.2016
Beach Security
North Shore Beach Property Owners Association
06.2011 - 09.2011
- New York Driver's License
- Basic Exterior Firefighter Certification-New York State Fire Prevention and Control-
- HAZMAT First Responder Operations Course- New York State Fire Prevention and Control
- Incident Command System for Single Resources and Initial Action Incidents (ICS 100 and 200) - Federal Emergency Management Agency.
- ICS‑700 National Incident Management System - Federal Emergency Management Agency.
Bachelor of Science - Criminal Justice
Suffolk County Community College
High School Diploma -
Rocky Point High School
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