Alicia Segura
Crestline,CA
Summary
Dynamic Practice Manager with a proven track record at Covina Pet Care, excelling in budget oversight and staff management. Enhanced patient satisfaction through empathetic problem-solving and efficient workflow management. Successfully reduced operational costs while fostering a collaborative team environment, ensuring high-quality care and service delivery.
Overview
21
21
years of professional experience
Work History
Practice Manager
Covina Pet Care
Covina, CA
03.2019 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
Hair Salon Manager
Supercuts
West Covina, CA
06.2009 - 09.2017
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
Logistics Specialist
US Army
Schweinfurt, Germany
03.2004 - 03.2008
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Provided customers with status updates for tracked packages.
- Tracked orders and notified customers of status or potential delays.
- Managed inventory levels to verify availability of stock for customer orders.
Education
No Degree - Veterinary Assistant
Animal Behavior College
Covina, CA01-2018
High School Diploma -
Chaffey High School
Ontario, CA06-2003
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Employee performance
- Payroll administration
- Budget oversight
- Supplies ordering
- Managing files and records
- Decision-making
- Staff supervision
Timeline
Practice Manager
Covina Pet Care
03.2019 - Current
Hair Salon Manager
Supercuts
06.2009 - 09.2017
Logistics Specialist
US Army
03.2004 - 03.2008
No Degree - Veterinary Assistant
Animal Behavior College
High School Diploma -
Chaffey High School