Alicia Shupp

Assisting customers with excellent customer service with accident claims along with inquires. I have also worked in the Underwriting department which I was updating Geico Policies and I was also part of our Geico Queue team working all different activities under all claims.

Answered inbound calls, chats and emails to facilitate customer service. Made outbound calls to obtain account information as well. Sold Radon, Waterproofing, Asbestos and Mold jobs to customers from estimates. Handled customer complaints and queries. Scheduled Foreman for jobs. Handled incoming money from jobs to the bank for the company.

Helped assisting the Dementia Unit. Provided everyday care along with meal assistance. Providing Activity assistance. Worked Flexible hours meeting patients needs.

Delegated tasks appropriate to individual employee to provide development opportunities.

Monitored performance of 20 team member to develop optimization plans. Helped Candled Eggs for the Flu Vaccine. Monitored the shipments going out and received as well of eggs.

Cleaned and Sanitized the trucks before loading the shipments into the trucks for delivery.