Alicia Somaza
Kissimmee
Summary
Proven in enhancing customer satisfaction and loyalty at TOUS, I excel in cash handling accuracy and building relationships. Achieved sales targets by effectively mentoring staff and optimizing merchandise displays. Adaptable and proficient in sales, my approach consistently boosts store performance and customer engagement.
Overview
8
8
years of professional experience
Work History
Key Holder
TOUS
10.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Sales Associate
TOUS
07.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Office Secretary
Excel Express Cargo
02.2017 - 06.2018
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Applied Science - Journalism With Mention in Advertisement/Marketing
Bicentenary College
Maracay, Venezuela08-2016
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Sales proficiency
- Sales quotas
- Multitasking and prioritizing
- Opening and closing coordination
- Relationship building
- Sales floor organization
- Inventory and stocking
- Adaptable to changing demands
Languages
Spanish
Native or Bilingual
Timeline
Key Holder
TOUS
10.2024 - Current
Sales Associate
TOUS
07.2018 - 03.2020
Office Secretary
Excel Express Cargo
02.2017 - 06.2018
Associate of Applied Science - Journalism With Mention in Advertisement/Marketing
Bicentenary College
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