Alicia Sorrow
COVINGTON,Georgia
Summary
Dynamic Licensed Dispensing Optician with a proven track record at SVS Vision, enhancing sales through effective communication of lens technology benefits. Skilled in insurance verification and time management, I foster client relationships while ensuring optimal eyewear solutions. Committed to continuous learning, I stay abreast of industry advancements to deliver exceptional patient care.
Overview
31
31
years of professional experience
Work History
Licensed Dispensing Optician
SVS VIsion
09.2003 - Current
- Promoted eye health awareness among clients through informative conversations about preventative measures.
- Increased sales revenue by effectively communicating lens technology benefits to customers.
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Utilized industry-specific software programs for efficient management of client records and appointment scheduling.
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
Apprentice Optician
LensCrafters
04.1997 - 08.2003
- Promoted store loyalty programs to encourage repeat business from satisfied customers seeking routine services or new eyewear purchases.
- Completed both warranty and non-warranty frame repairs for customers.
- Supported store operations by processing orders accurately, managing shipment receipts, and conducting regular inventory audits.
- Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Delivered exceptional customer service by skillfully addressing questions or concerns regarding insurance coverage related to vision care expenses.
Apprentice Optician
Pearle Vision
06.1994 - 04.1997
- Educated clients on proper eyewear care and maintenance to extend the lifespan of their glasses or contact lenses.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
- Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
- Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.
Education
Vocational-Technical Education
Morrow High School
Morrow, GA06-1991
Skills
- Time management
- Professionalism and ethics
- Motivational skills
- Insurance verification
- Retail sales
- Optical orders
- Eyewear brands
- Record keeping efficiency
- Inventory management
Timeline
Licensed Dispensing Optician
SVS VIsion
09.2003 - Current
Apprentice Optician
LensCrafters
04.1997 - 08.2003
Apprentice Optician
Pearle Vision
06.1994 - 04.1997
Vocational-Technical Education
Morrow High School
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