Alicia Souleiman
Buffalo,NY
Summary
Dedicated cashier and cook known for delivering exceptional customer service and maintaining a positive environment. Expertise in problem solving and complaint resolution, ensuring customer satisfaction in fast-paced settings. Motivated professional with experience in customer service and food preparation. Strong skills in active listening and time management contribute to high-quality service and team success. Ready to leverage these strengths to enhance customer experiences. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Cashier
Delta Sonic
Buffalo, New York
08.2025 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained work area and kept cash drawer organized.
- Greeted customers and answered any questions they had about store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cook
Chipotle
Columbia, South Carolina
03.2024 - 06.2024
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Followed established procedures and requirements for safe food handling, storage and service.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Cashier
Dollar General
Buffalo, New York
01.2023 - 06.2023
- Greeted customers and answered any questions they had about store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Camp Counselor
Pratt Willert Community Center
Buffalo, New York
07.2019 - 07.2019
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Recognized and implemented safety standards to minimize incidents or accidents.
Education
Psychology
SUNY Buffalo State
Buffalo, NY06-2027
High School Diploma -
Bennett High School
Buffalo, NY06-2023
Skills
- Customer service
- Active listening
- Team collaboration
- Time management
- Problem solving
- Conflict resolution
- Food safety
- Event planning
- Attention to detail
- Complaint resolution
- Customer relations
- Training and onboarding
- Order taking
- Identification checks
- Empathy and patience
Timeline
Cashier
Delta Sonic
08.2025 - Current
Cook
Chipotle
03.2024 - 06.2024
Cashier
Dollar General
01.2023 - 06.2023
Camp Counselor
Pratt Willert Community Center
07.2019 - 07.2019
Psychology
SUNY Buffalo State
High School Diploma -
Bennett High School