Alicia Southworth
Wausau,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Shift Manager
SUBWAY®Restaurants
Marathon, WI
12.2023 - 05.2024
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Server
Applebee's Neighborhood Grill & Bar
Wausau, WI
07.2022 - 12.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees on restaurant procedures and plating techniques.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Personal Care Nursing Assistant
Consumer Direct Personal Care
Wausau, WI
01.2019 - 07.2023
- Assisted patients with daily activities such as bathing, dressing, eating and grooming.
- Participated in educational programs related to personal care nursing assistant responsibilities.
- Monitored vital signs such as pulse rate, blood pressure, temperature and respiration.
- Administered medications as prescribed by physician in accordance with healthcare regulations.
- Maintained accurate records of patient care services including progress notes, treatments and medications administered.
- Coordinated with physicians, nurses and other healthcare professionals to ensure quality care for all patients.
Kitchen Manager
Eagles Club house
Wausau, WI
05.2018 - 02.2020
- Trained employees on cooking techniques, safety standards and performance strategies.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Maintained budgeted food costs using tools within inventory management system.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
Education
High School Diploma -
Northcentral Technical College
Wausau, WI07-2006
Skills
- Staff Development
- Safety Compliance
- Quality Assurance
- Cross-functional team management
- Verbal and written communication
- Efficient multi-tasker
- Troubleshooting expertise
- Budgeting and cost control strategies
- Recruitment
- Effective leader
- Reliability
- Reporting and documenting
Timeline
Shift Manager
SUBWAY®Restaurants
12.2023 - 05.2024
Server
Applebee's Neighborhood Grill & Bar
07.2022 - 12.2023
Personal Care Nursing Assistant
Consumer Direct Personal Care
01.2019 - 07.2023
Kitchen Manager
Eagles Club house
05.2018 - 02.2020
High School Diploma -
Northcentral Technical College